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About the Role

As a Brand Champion, your primary focus is to ensure marketers maximize the value derived from Tracksuit's brand health data. You will serve as a trusted partner, educating, unblocking, and celebrating progress with a portfolio of brands, playing a central role in Tracksuit's expansion.

Responsibilities

• Onboard and activate customers by setting clear success plans and guiding them to initial value.
• Lead Quarterly Check-Ins that align product usage with desired business outcomes.
• Identify risks early, develop save plans, manage renewals, and drive account expansion.
• Translate customer feedback into actionable insights for Product and Marketing teams.
• Maintain accurate customer health records, notes, and forecasts.
• Champion playbooks and continuously enhance the customer experience.
• Build strong relationships with CMOs, Heads of Marketing, founders, and marketers through clear communication.

Requirements

• 2-4+ years of experience in Customer Success or Account Management within B2B SaaS or a related field.
• Demonstrated commercial acumen, including experience with GRR/NRR, negotiation, and forecasting.
• Strong understanding of brand and marketing principles, and the ability to articulate their value.
• Data-literate and product-curious, comfortable guiding discussions using dashboards.
• Excellent written and verbal communication skills, adaptable to executive, user, and technical audiences.
• Familiarity with tools such as Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
• Embody a 'High Care + High Performance' culture: kind, organized, ambitious, and team-oriented.

Skills

• Customer Success
• Account Management
• B2B SaaS
• Commercial Acumen
• Negotiation
• Forecasting
• Brand Marketing
• Data Analysis
• Product Curiosity
• Dashboard Utilization
• Written Communication
• Verbal Communication
• Relationship Building
• Vitally
• HubSpot
• Subskribe
• Notion
• Google Workspace

Location

• New York
• London
• Sydney
• Auckland

Work Type

• Office First
• Flexible
• Hybrid

Experience Level

• 2-4+ years

Salary/Compensations

• $95,000 - $125,000 a year
• Up to 20% commissions on-top of base

Benefits

• Competitive market rate remuneration, reviewed twice annually.
• Radically transparent compensation policy ensuring fair salaries.
• Employee Share Option Program (ESOP).
• Annual wellness bonus.
• Access to a premium EAP platform.
• 401k.
• 6 weeks of paid annual leave.
• 12 weeks’ paid parental leave for either caregiver.
• Additional sick leave for IVF.
• Gradual return to work after parental leave.
• A $1000 personal L&D budget per employee.
• Additional growth opportunities including mentorships, speaking engagements, and travel.
• Pet-friendly environment.

About the Company

• Tracksuit is one of Australasia's fastest-growing startups, working with over 1000+ brands globally.
• Our vision is to be the common language for measuring and communicating brand building value.
• We have developed beautiful, always-on, and affordable brand tracking solutions, transforming an expensive traditional market research product.
• We are a tight-knit, supportive, and ambitious team focused on empowering companies through brand.
• Our culture is built on transparency, trust, learning, and continuous improvement.
• Recognized as Mumbrella Marketing Company of the Year 2022, HRD Employer of Choice <200 Staff 2024, NZ Hi Tech Awards Emerging Company of the Year 2024, and AFR Best Place to Work Media and Marketing (4th place) 2024.