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About the Role

The Lubricant Support Advisor serves as a key point of contact for customers, providing expert guidance on product specifications, applications, and performance characteristics. This role leverages technical expertise to advise customers on proper product selection and usage, troubleshoot technical issues, and provide accurate product information. The advisor is also responsible for logging, managing, and facilitating the resolution of customer complaints and technical inquiries received through the hotline, ensuring a high standard of customer support and satisfaction.

Responsibilities

Deliver accurate product advice and technical support regarding lubricants and their applications to customers and sales staff.
Assist the internal and external sales force by providing cross-referencing against competitor products to secure market advantages.
Respond efficiently to inbound customer enquiries with comprehensive, reliable product information.
Respond to incoming customer emails promptly, providing expert technical advice and tailored product recommendations.
Guide clients on proper product applications while troubleshooting and resolving concerns professionally.
Maintain a high standard of professional communication when addressing technical enquiries and customer issues.
Investigate and manage technical complaints from internal and external stakeholders through diligent information gathering.
Liaise closely with cross-functional managers and departments to formulate effective, data-driven corrective recommendations.
Provide consistent, structured progress updates to stakeholders throughout the lifecycle of the technical dispute.
Perform other duties and responsibilities as determined by Valvoline from time to time.

Requirements

Relevant tertiary education.
2+ years of experience in Automotive, and/or Lubricant industry and/or associated similar Industry.
Or experience working in an oil laboratory with knowledge of oil testing and physical properties.
Technically competent in Lights Vehicle Mechanical Technology or Automotive lubricants or associated similar Industry.
Good literacy skills - ability to read product names, codes names etc.
Good numeric skills - ability to work with alpha-numeric codes, basic mathematics, weights etc.
Sound computer literacy.
Excellent communication, information management and problem-solving skills.
Embodies the three virtues to be an ideal team player: hungry, humble and smart.
Passion for motorsports, cars, and the industry with an enthusiastic disposition to share your knowledge.
Applicants must be authorised to work in Australia.
Applicants must live in the geographical location of the position.

Skills

Product specifications
Product applications
Product performance characteristics
Product selection
Product usage
Technical issue troubleshooting
Product information provision
Customer complaint management
Technical inquiry management
Customer support
Customer satisfaction
Cross-referencing competitor products
Email response
Technical advice
Product recommendations
Client guidance
Professional communication
Information gathering
Data-driven corrective recommendations
Progress updates
Stakeholder communication
Lights Vehicle Mechanical Technology
Automotive lubricants
Literacy
Numeric skills
Computer literacy
Information management
Problem-solving

Location

Australia

Work Type

General Office Setting

Experience Level

2+ years of experience

Education Level

Relevant tertiary education

Salary/Compensations

Competitive Remuneration Package: Generous base salary + 12% super + bonus incentive program & 20% annual leave loading

Benefits

2 paid wellness days per year
Access to our Employee Assistance Program
Annual ANZ Award Ceremony
Hands on Expertise Awards quarterly
Global career opportunities
Ongoing training & development
Access to LinkedIn Learning

About the Company

Founded in 1866, Valvoline Global Operations introduced the world’s first branded motor oil, pioneering the automotive and industrial solutions industry.
As an affiliate of Aramco, Valvoline Global is driven by innovation and committed to creating sustainable solutions.
The company has a global presence, developing future-ready products and providing best-in-class services.
Valvoline Global's corporate values are Care, Integrity, Passion, Unity, and Excellence.
The company fosters a culture that celebrates creativity, innovation, and excellence.

Equal Opportunity

Valvoline Global is an equal opportunity employer.
We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills.
We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
We are committed to ensuring accessibility throughout our recruitment process.
If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact Valvolineglobalcareers@valvolineglobal.com.