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About the Role

Seeking an experienced Senior Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry to drive multi-workstream initiatives. This role focuses on improving operational efficiency, enhancing customer experience, optimizing technology investments, and strengthening QSR business performance. The ideal candidate possesses strong program leadership, cross-functional collaboration skills, and a hands-on understanding of fast-paced, high-volume restaurant environments.

Responsibilities

Drive multi-workstream initiatives to improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen QSR business performance.
Ensure projects and activities are executed smoothly, meeting objectives and resource constraints.
Plan, manage risks, and communicate with stakeholders.
Integrate digital and physical commerce for consistent customer experiences and growth.
Ensure buying, returns, loyalty, and promotions are consistent across channels.
Manage large, complex engagements and translate business requirements into measurable results.
Lead cross-functional teams through full project lifecycles.
Drive throughput, consistency, and guest satisfaction.
Partner effectively with franchisees and operations teams.
Lead QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels.
Drive operational excellence through optimized workflows, menu simplification, and modernized store design.
Oversee implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions.
Pilot operational tests, menu optimization, SKU analysis, and pricing strategies.
Enable scalable growth through site strategy, operational audits, and new unit development.
Use guest insights, operational analytics, and financial modeling to guide experience enhancements, protect margins, and support investment decisions.

Requirements

12+ years of program/project management experience.
Extensive experience in QSR industry or multi-unit restaurant operations oversight.
Strong understanding of QSR fundamentals, including standardized menus, speed-focused execution, minimal table service, and high-volume production environments.
Demonstrated success leading cross-functional initiatives involving technology, operations, customer experience, and franchise organizations.
Experience leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self-service experiences.
Expertise in data-driven program management, including metrics development, reporting structures, and performance analysis.
Strong communication, stakeholder management, and change-leadership skills, particularly within complex operational environments.
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Strong program leadership, cross-functional collaboration skills, and hands-on understanding of fast-paced, high-volume restaurant environments where speed, consistency, and scalability are essential.

Skills

Program leadership
Cross-functional collaboration
QSR expertise
Digital commerce
Physical commerce
POS systems
E-commerce
Mobile channels
Marketplaces
Risk management
Stakeholder communication
Labor planning
Cost controls
Margin management
ROI modeling
Operational excellence
Menu simplification
Store design
Analytics tools
Predictive labor solutions
Predictive inventory solutions
Menu optimization
SKU analysis
Pricing strategies
Site strategy
Operational audits
New unit development
Guest insights
Operational analytics
Financial modeling
Data-driven program management
Metrics development
Reporting structures
Performance analysis
Change leadership

Experience Level

Senior

Salary/Compensations

$98,497 - $230,000

Benefits

Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process.
If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law