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About the Role

Shape the future of how millions of customers discover and join Zip through AI powered, high impact acquisition experiences. Lead multiple engineering teams at the heart of our Acquisition domain, shaping the technology behind customer onboarding, activation and growth. Combine technical leadership, AI enabled innovation and a relentless focus on customer experience to deliver measurable business outcomes while developing exceptional engineering talent.

Responsibilities

Lead and inspire multiple engineering teams, building a culture of ownership, quality and continuous improvement.
Shape the engineering strategy for customer acquisition, progressive onboarding and funnel optimisation, balancing long term platform evolution with delivery of strategic business priorities.
Partner closely with Product and Design leaders to define priorities, manage dependencies and deliver meaningful customer outcomes.
Drive the delivery of secure, scalable and reliable onboarding experiences that improve customer conversion and accelerate time to value.
Champion experimentation, data driven decision making and AI enabled engineering practices to improve both customer experiences and engineering productivity.
Coach and develop Engineering Managers and senior engineers, creating clear pathways for growth and building leadership capability across your organisation.
Provide technical leadership on complex engineering and architectural challenges while maintaining high standards of engineering excellence.
Improve delivery practices, developer experience and cross functional collaboration across Engineering, Product and Design.
Support the evolution of key acquisition capabilities including progressive onboarding, customer data connectivity, Open Banking and credit data integrations.

Requirements

Experience leading multiple engineering teams within a product led technology organisation.
Strong background in growth engineering, digital onboarding or customer acquisition platforms.
Experience building high performing engineering leaders and developing Engineering Managers.
Strong technical knowledge of modern cloud based software engineering and distributed systems.
Experience delivering large scale customer facing digital products across onboarding, payments, identity or ecommerce.
A track record of using experimentation, A/B testing and data driven insights to improve customer journeys and business outcomes.
Experience working with modern engineering practices and technologies including cloud platforms, AI enabled development tools and customer personalisation capabilities.
Strong stakeholder management skills with the ability to influence across Engineering, Product and Design.
A collaborative leadership style that empowers teams, drives accountability and enables continuous improvement.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks.
Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

Skills

AI powered, high impact acquisition experiences
AI enabled innovation
Experimentation
Data driven decision making
AI enabled engineering practices
Modern cloud based software engineering
Distributed systems
Customer data connectivity
Open Banking
Credit data integrations
AI enabled development tools
Customer personalisation capabilities

Location

Sydney
Melbourne

Work Type

Hybrid

Experience Level

Senior

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
Fee-free Zip products, and discounts with Zip merchant partners
Team social events, epic offices, free breakfast daily, and weekly free lunches

About the Company

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.