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About the Role
This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required! In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.
Responsibilities
- Administer and manage software.
- Create and remove user accounts.
- Build and deploy computers to meet client requirements.
- Respond to clients' IT-related alerts and resolve their technical issues.
- Triage and assign incoming tickets through our ticketing system.
- Solve “Fast Track” tickets (common, well documented requests) for our clients.
- Deliver exceptional customer service and technical support over phone and email.
- Deliver IT support best practices (ITIL V4).
Requirements
- IT related Bachelor degree.
- Excellent written, verbal, and non-verbal communications skills.
- Willingness to learn and collaborate in a team environment.
- Logical problem-solving skills.
- Good attention to detail.
- Engaging personally that reflects through your communication.
- Excellent phone manner under pressure.
- Good time management skills.
- Customer service experience.
Experience Level
- No technical experience is required
Education Level
- IT related Bachelor degree
Benefits
- Opportunity to work with an experienced team of Service Experience Engineers.
- Great environment with regular staff events, free drinks and breakfast.
- Company culture that fosters learning and development
About the Company
- At The Missing Link, we don’t just keep up with the pace of technology - we set it.
- With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.
- We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions.
- And we are growing fast!