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About the Role

As a Senior Client Advisor, you will embody the Max Mara DNA and deliver an exceptional luxury experience. You will act as a Brand Ambassador, driving sales through client relationships, mentoring junior team members, and ensuring excellence in the client journey.

Responsibilities

• Deliver outstanding and personalized service in line with Max Mara’s heritage and luxury standards.
• Drive individual and team performance to achieve the store’s overall business objectives.
• Act as a role model, supporting and guiding junior team members in clienteling and selling techniques.
• Build, maintain, and expand a loyal client portfolio through consistent follow-up and personalized communication.
• Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
• Handle complex customer requests and complaints with professionalism and discretion.
• Stay constantly updated on product knowledge, brand collections, and fashion trends.
• Promote a culture of excellence and customer-centricity within the store.

Requirements

• Have at least 3–5 years of experience in luxury retail, ideally within ready-to-wear or accessories.
• Demonstrate strong interpersonal and communication skills.
• Show a proven track record of building and retaining high-value client relationships.
• Be results-driven, proactive, and passionate about delivering superior customer experiences.
• Exhibit leadership qualities and the ability to inspire others through example.
• Maintain impeccable presentation, professionalism, and in-depth understanding of luxury service standards.

Skills

• Fluent English
• Additional languages are a plus

Location

• MAX MARA FLAGSHIP STORE

Work Type

• FULL TIME

Experience Level

• 3-5 years of experience in luxury retail

About the Company

• Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
• The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
• Passion, commitment and tradition have created a unique fashion style:
• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono-brand stores
• 10,000+ multi-brand stores
• 27 languages spoken
• 5,500+ collaborators in the world
• Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

Equal Opportunity

• We are committed to equality of opportunity for all employees.
• We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.