Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Staff Practice and Learning Manager, Housing Operations, you will play a vital role in embedding the Mission Australia Housing Staff Practice and Learning Framework across the National Housing portfolio. Your work will support operational roles and teams where staff deliver high-quality services for residents, strengthening workforce capability, service quality, compliance, system use, customer and business performance and operations.

Responsibilities

Lead and develop a high-performing team, fostering a culture of collaboration, accountability and continuous improvement
Embed the Mission Australia Housing Staff Practice and Learning Framework through practical tools, learning resources, and implementation supports aligned to organisational standards
Establish and maintain role-based capability frameworks, including training requirements and competency standards
Partner with operational leaders to design and coordinate deliver structured onboarding, role-based learning pathways, change adoption support and practice development activities
Develop practical learning resources and varied learning approaches including guides, tools, system quick reference materials, and scenario-based activities to meet different learning needs and support consistent day-to-day practice
Analyse performance data, staff feedback and operational insights to identify capability gaps and improvement opportunities
Drive continuous quality improvement initiatives that strengthen service delivery and resident outcomes
Establish evaluation frameworks to measure the impact of learning programs and inform future priorities
Build strong stakeholder relationships across Housing Operations, corporate teams and sector partners
Support changes to systems, processes, policies, procedures and service models by developing learning and adoption strategies that help staff apply new requirements in practice

Requirements

Tertiary qualifications in Learning and Development, Education, Organisational Development, Business or a related discipline, or equivalent experience
Demonstrated experience designing and embedding learning frameworks and capability development tools
Experience working within housing, community services or other regulated service delivery environments
Proven ability to analyse performance data and apply insights to improve practice and outcomes
Strong stakeholder engagement skills, with the ability to influence and collaborate across teams
Excellent written and verbal communication skills, with the ability to translate complex processes into practical learning solutions for diverse roles, teams and learning needs
Demonstrated understanding of social housing systems in Australia
Undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people

Skills

Learning and Development
Education
Organisational Development
Business
Stakeholder engagement
Written communication
Verbal communication

Location

Hybrid

Work Type

Permanent
Full Time

Education Level

Tertiary qualifications in Learning and Development, Education, Organisational Development, Business or a related discipline, or equivalent experience

Salary/Compensations

Competitive Salary + Super + NFP Salary Packaging

Benefits

Rewarding work
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

About the Company

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

Equal Opportunity

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au