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About the Role

As a Business Analyst within the AP+ Member Onboarding team, you will enable new and existing participants to successfully connect to Australia's payments ecosystem. You will act as the bridge between customers, product, and technical teams, ensuring solutions are clearly understood, accurately documented, and delivered efficiently in a fast-paced, delivery-focused role.

Responsibilities

• Partner with members, product managers, and technical delivery teams to successfully onboard new participants and deliver member-initiated changes across AP+'s payments platforms.
• Gather, analyse, and document business and system requirements, ensuring clear traceability from discovery through to implementation.
• Manage a high volume of concurrent onboarding activities, effectively prioritizing work while maintaining quality, accuracy, and delivery timeframes.
• Facilitate workshops and technical discussions, translating complex concepts into clear, actionable requirements for both business and technical audiences.
• Coordinate stakeholder engagement throughout the onboarding lifecycle, proactively managing expectations, risks, issues, and dependencies.
• Produce and maintain high-quality documentation, including business requirements, process flows, decision logs, risks, actions, and implementation artefacts.
• Support solution validation, testing, and operational readiness to ensure member onboarding activities are delivered successfully and meet agreed outcomes.
• Identify opportunities to improve onboarding processes, documentation standards, and member experience through continuous improvement initiatives.

Requirements

• Experience as a Business Analyst within payments, banking, or financial services, ideally supporting customer onboarding, implementation, or technical delivery.
• Ability to manage multiple priorities simultaneously, comfortably balancing up to 20 concurrent work items while maintaining exceptional attention to detail.
• Strong stakeholder management skills, with confidence engaging directly with customers, technical teams, and business stakeholders to drive outcomes.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts and produce clear, high-quality documentation.
• Experience eliciting, documenting, and managing business and system requirements across the delivery lifecycle using Agile or contemporary delivery practices.
• Strong working knowledge of Microsoft Office, Jira, and Confluence.
• Resilience, with the ability to work through ambiguity, respond professionally to challenge, and adapt quickly as priorities evolve.
• Payments industry experience is highly regarded, particularly within the eftpos ecosystem.
• Experience supporting digital wallets, tokenisation, Apple Pay, Google Pay, or Samsung Wallet implementations will be viewed favourably.
• A disciplined approach to governance, ensuring decisions, risks, assumptions, and actions are accurately captured and maintained throughout delivery.
• Experience focused solely on compliance or regulatory reporting is unlikely to provide the breadth of business analysis capability required for this role.

Skills

• Business Analysis
• Customer Onboarding
• Payments Ecosystem
• Requirements Gathering
• Documentation
• Stakeholder Management
• Agile Methodologies
• Microsoft Office
• Jira
• Confluence

Location

• Australia

Work Type

• Full-time

Experience Level

• Experienced

About the Company

• AP+ is one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
• We are driven by our core values: lead with heart, learn for tomorrow and live our legacy.
• At AP+, we believe in the power of passion, pride, and purpose.
• Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

Equal Opportunity

• We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help.
• We also encourage you to let us know your pronouns at any point during the recruitment process.