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About the Role

Gallagher Bassett (GB) is seeking dedicated Claims professionals to join their team as Eligibility Specialists. These roles support Case Managers with technical advice on liability determinations, ensuring quality and ethical decisions within prescribed timeframes under NSW legislation. Dedicated positions will also manage liability determination for psychological injury claims, playing a vital role in designing and implementing new procedures. These opportunities offer specialist support and career growth within an expanding market.

Responsibilities

Support Case Managers with technical advice on initial and subsequent liability determinations.
Ensure quality and ethical liability decisions are made within prescribed timeframes under NSW legislation.
Contribute to the training and upskilling of Case Managers in relation to liability and relevant principles.
Manage the liability determination process for psychological injury claims under new legislation.
Design and implement new procedures for psychological injury claims.
Work with various stakeholders to interpret and apply new legislation and regulations to claim liability decisions.
Advise and provide technical support in the initial and full liability.
Support in the procurement of medical and factual investigations to determine liability.
Review and analyse case documentation, including medical and factual reports.
Assist in the identification of third-party recoveries.
Oversee and attend matters at the Personal Injury Commission.
Coach and mentor case management personnel.
Collaborate with additional specialist support hubs.
Participate in key business projects and initiatives, such as learning and development and legislation reform implementation.

Requirements

Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience in the determination or liability.
Exceptional time management and organisational skills.
Excellent attention to detail.
Highly developed communication skills, with the ability to engage and coach at all levels of organisation.
A strategic mindset and approach to work.
A strong sense of team and collaboration.
A resilient attitude.
Must have the right to live and work in Australia.

Skills

Technical advice
Liability determination
Workers compensation
Case management
Time management
Organisational skills
Attention to detail
Communication skills
Coaching
Mentoring
Strategic thinking
Collaboration

Location

Australia

Work Type

Hybrid
Flexible working arrangements
9 day fortnight option post-probation
Permanent
Contract

Experience Level

Significant experience

Salary/Compensations

Competitive salary

Benefits

4 weeks annual leave
Up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator.
We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.
We invest in our people through strong succession planning and have a number of mentoring and training programs available.
Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.