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About the Role
As Operations Manager, Stores, you are responsible for managing all Operations related aspects of a specific Sephora store location, including direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.
Responsibilities
- Lead the operations of the store and ensure execution of all operations focused processes per company standard.
- Manage store inventory, including shipping, receiving, returning merchandise, and cycle counting within company guidelines.
- Oversee merchandising concepts and on-stage visuals, ensuring they meet company standards.
- Manage cleaning crews, providing feedback, coaching, and escalation as necessary.
- Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples.
- Participate in performance management for the operations team, ensuring timely feedback and follow-up.
- Act as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor.
- Develop budget strategies by demonstrating a strong understanding of sales performance, staffing, payroll, and other controllable expenses.
Requirements
- Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal and written communication skills.
- Ability to influence business partners at all levels clearly and concisely.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop staff to drive sales and deliver outstanding client service.
- Work in a fragrance-filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
Skills
- Operations Management
- Inventory Management
- Visual Merchandising
- Supply Management
- Performance Management
- Client Engagement
- Budget Strategy
- Team Building
- Staffing
- Payroll Management
- Sales Performance Analysis
Location
- Toronto, ON, Canada
Work Type
- Full Time
- Regular
Experience Level
- 2-4 years
Salary/Compensations
- CAD$54.800,00 - CAD$68.500,00
Benefits
- Performance-based bonus opportunities
- Competitive benefits program
- Robust learning and development initiatives
About the Company
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
- We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Equal Opportunity
- Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.