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About the Role

The VP, Account Management will manage a portfolio of client relationships within the Broadridge Asset Management Solutions business, serving as a strategic partner to help clients achieve their goals using Broadridge's products and services. This role requires strong presentation, influencing, and commercial skills, partnering with internal and external leaders for successful solution delivery.

Responsibilities

• Cultivate and maintain strong relationships with executive sponsors and key partners.
• Monitor service delivery and account health, keeping clients informed and acting as an escalation point.
• Facilitate periodic service review meetings for performance discussion and strategic engagement.
• Communicate business environment changes to management.
• Leverage Broadridge's products and expertise to create competitive client offerings.
• Prepare and execute annual client strategic plans, defining goals and objectives.
• Grow Broadridge's market share and strengthen its positioning within each account.
• Manage client satisfaction and ensure timely renewal of contracts.
• Participate in all necessary aspects of the renewal process.
• Provide market intelligence, client direction, and feedback.
• Conduct and coordinate negotiations on contract terms and conditions.
• Work with business management, finance, and legal on pricing proposals and legal documents.
• Ensure Information Security activities are coordinated across the Client and within Broadridge.
• Identify upsell and new business opportunities by understanding client business initiatives and priorities.
• Maintain awareness of current and planned Broadridge product and service developments.
• Engage appropriate internal business segments and product sales teams.

Requirements

• Deep understanding of the inner workings of front/middle office operations of Hedge Funds and Private Credit managers.
• Minimum 15 years of buy side experience or account management experience.
• Closing and contract negotiation skills.
• Detailed knowledge of products including OMS, Portfolio Management, Risk, Compliance Data Warehouse, Pricing, Reference Data, Accounting, Reconciliation and Reporting, Managed Services.
• Ability to take a consultative approach to problem solving with clients and internal stakeholders.
• Ability to travel (20%).
• Excellent presentation and interpersonal skills.
• Ability to work in a dynamic, high pressure environment.

Skills

• Presentation skills
• Influencing skills
• Commercial mindset
• Client Relationship Management
• Negotiation skills
• Interpersonal skills

Location

• Remote

Work Type

• Full-time

Experience Level

• Minimum 15 years

Salary/Compensations

• $200,000.00 - $225,000 USD

Benefits

• Comprehensive benefit offerings

About the Company

• At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
• Our mission is to attract, develop and retain extraordinary talent.
• Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
• We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Equal Opportunity

• Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
• If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.