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About the Role

Manage social service programs including budgeting, planning, implementation, and monitoring across the portfolio, while liaising with nonprofit organizations and ensuring compliance with HUD regulations.

Responsibilities

• Supervises Social Services Coordinators.
• Provides general case management and referral services.
• Attends weekly and monthly case management meetings as assigned.
• Serves as a liaison to community agencies, networks with community providers, and seeks out new services available to clients.
• Maintains a Resource Directory of state and/or local service providers for resident assistance.
• Maintains current and consistent service delivery notes.
• Initiates and sets goals for programs according to strategic objectives.
• Plans programs from start to completion, involving deadlines, milestones, and processes.
• Devises evaluation strategies to monitor performance and identify areas for improvement.
• Enhances efficiency and productivity of procedures and people.
• Ensures program operations and activities adhere to legal guidelines and internal policies.
• Prepares detailed and accurate reports.
• Assists Director of Social Services as needed.
• Coordinates programs and their interdependencies between properties.
• Manages program documentation, including initiation documentation.
• Assists with various initiatives under the direction of senior management.
• Builds and establishes strategic relationships with community groups.
• Works closely with the property management team to enhance residents' lives through company investment.
• Resolves tenant-related issues by working directly with residents and internal departments.
• Manages the program staffing schedule.

Requirements

• Bachelor’s Degree in social work required.
• Master's Degree in Business Administration, Social Work, or related field, preferred.
• 5+ years of experience in the social service field.
• Proficiency in MS Office Suite including Word, Excel, and Outlook.
• Proven management skills.
• Understanding of project management.
• Ability to effectively interact with a diverse tenant population and other stakeholders.
• Strong organizational skills with attention to detail.
• Proven experience in program management within a residential tenant environment, preferred.
• Excellent oral and written communication skills.
• Ability to proactively anticipate and solve problems, preferred.
• Position requires medium physical work, occasionally exerting up to 50 pounds of force and frequently/constantly up to 30 pounds.
• Requires visual acuity for accuracy, neatness, and thoroughness of work, and for general observations of facilities.
• Frequently requires reaching, repetitive movements with wrists, hands, and fingers (typing), and feeling/touching objects.
• Requires talking and hearing for expressing ideas and receiving detailed information.
• Occasionally requires standing for sustained periods, walking, moving between worksites, climbing, stooping, pushing, pulling, grasping, and lifting up to 50 pounds.

Skills

• MS Office Suite (Word, Excel, Outlook)
• Management skills
• Project management
• Interpersonal communication
• Organizational skills
• Attention to detail
• Program management
• Oral communication
• Written communication
• Problem-solving

Location

• New York Tri-state area

Work Type

• Full-time

Experience Level

• 5+ years in social service field
• Proven management skills
• Proven program management experience in residential tenant environment (preferred)

Education Level

• Bachelor’s Degree in social work
• Master's Degree in Business Administration, Social Work, or related field (preferred)

Benefits

• Competitive compensation
• Tremendous potential with a growing organization

About the Company

• C+C Apartment Management LLC is an industry leader in management and real estate operations, managing over 23,000 residential units across approximately 400 multi-family buildings in the New York Tri-state area.
• The company manages market rate, mixed market rate, affordable, and full tax credit/affordable properties.
• Our mission is to provide exceptional property management services meeting the diverse needs of residents, the community, government/financing agencies, and property owners.
• C+C offers a full breadth of management services to improve revenue, cost control, maintenance, financial reporting, and resident relations.

Equal Opportunity

• C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.