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About the Role

Sierra is building a platform to help businesses create better customer experiences using AI. This role focuses on driving productivity and standardizing operations within the Agent Development team, leveraging AI to scale processes and improve workflows.

Responsibilities

• Drive productivity across Agent Development by identifying bottlenecks, measuring performance, and implementing improvements.
• Standardize Agent Development operations by defining, documenting, and maintaining playbooks and SOPs.
• Leverage AI to scale Agent Development by identifying manual tasks and building AI-native tools and workflows.
• Build feedback loops from the field to inform onboarding, SOPs, playbooks, and tooling.
• Own onboarding, ramp, and continuous enablement for the Agent Development team.

Requirements

• 3-5 years of experience in management consulting, strategy and operations, or a similar role at a top-tier or high-growth technology company.
• Experience designing onboarding, training, or ramp programs.
• Track record of turning ad hoc practice into a documented, repeatable process.
• Strong analytical rigor with the ability to build metrics and frameworks for team productivity.
• Comfort with ambiguity and a fast-changing environment.
• Ability to independently structure open-ended problems and drive them to resolution.
• Strong communication skills with the ability to influence stakeholders.
• Ability to act as a trusted partner to Agent Dev leadership.
• Ability to run projects end-to-end with cross-functional stakeholders.
• A growth mindset, coachability, and a willingness to roll up your sleeves.

Skills

• Technical fluency and coding comfort.
• Experience building apps or internal tools.
• Ability to use AI coding tools (e.g., Claude Code, Cursor, Codex) to create production-ready internal solutions.
• Previous experience in a forward-deployed or customer-facing role.

Location

• San Francisco
• Atlanta
• New York
• London
• Paris
• Madrid
• Munich
• Singapore
• Tokyo
• Sydney

Work Type

• In-person
• Full-time

Experience Level

• 3-5 years

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
• The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace).

Equal Opportunity

• We encourage you to apply even if your experience doesn't precisely match the job description.
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.