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About the Role

At Fitness First, Member Support Consultants (MSCs) are the heartbeat of the club, inspiring motivation, building confidence, and helping members start their fitness journey. This role drives membership growth through proactive outreach and community connection, turning interest into action by introducing people to the club and supporting their goals. You will also build strong relationships with existing members, delivering exceptional service and creating positive experiences.

Responsibilities

Proactively contribute to club sales budget utilizing sales promotions and referrals campaigns
Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
Achieve the required number of lead contacts via telephone to maximize sales opportunities
Provide sales presentations and tours to prospective members
Create great member journeys via positive and personalized interactions
Achieve successful outcomes to enquiries
Open and close the club as per the club roster
Actively participate in member retention programs, inspiring members to continue their fitness journey
Conduct regular service calls to new and existing members to keep them engaged, recommending club-based products to boost results and amplify their experience

Requirements

Current First Aid & CPR certificate
A problem-solving mindset to provide solutions that meet the needs of potential members
Excellent communication skills to talk to anyone with ease and inspire action
Drive and a goal-focused attitude with a continuous search for self-improvement
Team player mentality to rally through challenges and celebrate successes
Customer focus with the ability to build rapport with people of all backgrounds and help them achieve their goals

Location

Australia

Work Type

Casual

Salary/Compensations

Competitive hourly rate, plus casual loading

Benefits

Complimentary Platinum Fitness First membership
Part of a high-energy team that celebrates wins, backs each other, and thrives on helping members achieve incredible results
Clear pathways into leadership with opportunities to grow your career across Fitness & Lifestyle Group

About the Company

Fitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. They believe fitness inspires people to excel and that working with Fitness First is more than just a job; it's the start of a career empowering people to lead fearless and extraordinary lives.
Fitness First Australia is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Their mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, they support over 585,000 members in leading healthier, more active lives.

Equal Opportunity

At Fitness and Lifestyle Group, we bring positive energy and attitude to work every day; we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.