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About the Role

The Technical Program Manager will support IT's Enterprise Applications portfolio, partnering with engineering, architecture, and business teams to advance IRC's future state IT support model through system enhancement and integration projects, primarily within the ServiceNow platform.

Responsibilities

• Manage the design and delivery of ServiceNow enhancements and integrations with other enterprise systems.
• Coordinate release schedules.
• Ensure technical solutions are well-documented, tested, and supportable.
• Manage program workstreams using Agile methodologies, including product backlog management, sprint planning, and task management.
• Act as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles.
• Translate business requirements into technical specifications.
• Manage cross-system dependencies.
• Maintain clear technical documentation.
• Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
• Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
• Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.

Requirements

• Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation.
• Experience managing system enhancement and data integration projects.
• Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
• Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities.
• Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
• Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects.
• Ability to develop positive partnerships with both the technology and business user communities.
• Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
• Excellent verbal and written communication skills—ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance.
• Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products.
• 3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
• Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
• Strong ability to enforce Agile methodologies through a Scrum Master role.
• Experience working with highly technical resources, including developers, architects, and data engineers.
• Working familiarity with system integration concepts and enterprise application platforms.
• Ability to build and maintain high-quality technical documentation.
• Ability to lead, manage, and be flexible to change course through ambiguity.
• Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
• Self-starter and a critical thinker who can work independently and drive projects forward.
• The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly.
• Prior global NGO experience preferred.

Skills

• ServiceNow platform
• Agile methodologies
• Scrum
• Jira
• Monday.com
• MS Azure DevOps
• System architecture
• Data flows
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Visio
• Technical documentation

Location

• New York
• London

Work Type

• Full-time

Experience Level

• 3-6 years

Salary/Compensations

• United States of America – New York: $88,277–$102,451 per year
• United Kingdom – London: £49,598–£60,040 per year

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• Employee Assistance Program

About the Company

• The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
• Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
• A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
• The IT department provides solutions for application development, system deployment, system integration, user experience, quality assurance, and Project Management, ensuring reliable and scalable technology solutions for offices around the world.

Equal Opportunity

• IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.