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About the Role

As the Bank GO Support Analyst, you will ensure the stability, resilience, and performance of AMP's digital banking and mobile platforms. You will manage major incidents from detection to resolution, lead investigations, coordinate teams, and make critical decisions to minimize customer impact. You will also drive continuous improvement by strengthening observability, enhancing monitoring, improving reliability, and implementing sustainable solutions. This role involves partnering with engineering, product owners, and business stakeholders to improve operational performance using modern monitoring technologies, data-driven insights, automation, and AI.

Responsibilities

Take ownership of major incidents from initial detection through to resolution
Lead high-priority investigations
Coordinate engineering and vendor teams
Make critical decisions that minimise customer impact
Drive continuous improvement by strengthening observability
Enhance platform monitoring capabilities
Improve service reliability
Implement sustainable solutions that prevent recurring issues
Partner closely with engineering squads, product owners and business stakeholders to improve operational performance across AMP's digital banking ecosystem
Leverage modern monitoring technologies, data-driven insights, automation, and AI-enabled operational practices to shape a more resilient, scalable, and customer-focused platform
Contribute to AMP's broader digital transformation journey

Requirements

Technically strong and proactive technology professional
Thrives in complex, fast-paced environments
Enjoys solving challenging operational problems
Proven experience managing incidents and problem resolution in large-scale technology environments
Strong understanding of IT service management practices
Strong understanding of platform operations
Strong understanding of cloud technologies
Strong understanding of operational risk management
Confident engaging with stakeholders at all levels during high-pressure situations
Balancing technical expertise with outstanding communication and relationship-building skills
Adapt from BAU to the ambiguous with ease
Commitment, grit and growth mindset
Expected to jump in and deliver across a variety of areas
Ability to hold your own

Skills

Observability platforms (Datadog, Splunk, Dynatrace, or Grafana)
Cloud environments (AWS, Azure, or GCP)
Continuous improvement
Leveraging automation
Leveraging AI to improve operational outcomes
Creating resilient solutions
Communication skills
Relationship-building skills

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Benefits

Health and wellbeing support
Opportunities to volunteer, fundraise and give back to the community

About the Company

AMP is a nimbler business with new leadership and thinking, redefining financial services.
AMP helps people with their banking, super, retirement and finances through upturns, downturns, recessions, and major life transitions.
AMP has been helping people see and make more of their financial potential for over 170 years.
AMP aims to add to the prosperity of Australia and its people.
AMP is undergoing a digital transformation.
AMP is a welcoming, enjoyable place to work with people who connect, feel valued, and do meaningful work.
AMP has first-class leaders invested in employee success.
AMP encourages clever ideas, speaking up, and trying new things.
AMP is inclusive and flexible, allowing employees to be themselves.
AMP believes in the power of inclusion and diversity to spark creativity, ignite innovation, and improve decisions and performance.
AMP is committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.

Equal Opportunity

Dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
Encourages candidates from Aboriginal and Torres Strait Islander backgrounds to apply.
Asks candidates to let them know how they can be supported to put their best self forward during the selection process.