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About the Role

As a Welcome Team Ambassador, you will be the friendly face greeting visitors, sharing insider tips on events, tours, and local gems, and helping guests make the most of their time at our world-famous precinct. You will also be a key point of contact for information and assistance for our guests with accessibility requirements.

Responsibilities

• Greeting visitors
• Sharing insider tips on events, tours, and local gems
• Assisting guests in making the most of their time at the precinct
• Serving as a key point of contact for information and assistance for guests with accessibility requirements

Requirements

• Minimum 2 years recent experience in a high volume, face to face customer service role
• Ability to actively engage with patrons from a wide variety of demographics and backgrounds
• Excellent presentation and personal grooming standards
• Calm, professional and mature manner
• Ability to memorize key information, including product selling points and event dates, times and venues
• Ability to work independently and as part of a team
• Ability to work in a high pressure, dynamic environment
• Excellent ability to quickly find solutions and problem solve to meet customer needs and expectations
• Physical capability and ability to stand for long periods of time outside in all weather and low light conditions
• Wearing an earpiece and radio are essential for safety and communication across teams
• Availability to work flexible hours, that will include evenings, weekend and public holiday shifts
• Valid Working With Children Check
• Full Driving License, held for more than 12 months, with no more than 3 demerit points
• Must hold a valid Australian visa with work rights at the time of application
• Eligible to work for at least two to three shifts per week
• Must have at least 2 years left on visa, or the option to renew
• Existing Australian work rights are required
• Offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment

Skills

• Communication skills
• Interpersonal skills
• Customer service skills
• Problem solving skills

Location

• Sydney Opera House precinct

Work Type

• Casual
• Ongoing
• Talent Pool

Experience Level

• Minimum 2 years recent experience in a high volume, face to face customer service role

Salary/Compensations

• Base wage of $37.84 per hour plus 23.3% Casual Loading, 17.5% Scale Penalty and 12% Superannuation Contributions

Benefits

• 10% off onsite food and beverage outlets
• Access to salary packaging
• Discounted health insurance
• Access to a range of professional development programs
• Staff engagement initiatives
• Staff community groups
• Fitness Passport
• Complimentary wellbeing programs
• Complimentary tickets to shows

About the Company

• The Sydney Opera House occupies a unique place in the cultural landscape.
• A globally recognised icon synonymous with inspiration and imagination.
• One of the world’s busiest performing arts centres.
• The nation’s premier tourism destination.
• A World Heritage masterpiece that belongs to the people of NSW.
• The Opera House is a living work of art.
• A place of possibility and wonder – on and off the stage.
• We bring people together to be uplifted, empowered and entertained.
• Our ambition is to be Everyone’s House.
• We are focused on four themes that underpin our organisational values: Creativity, Courage, Inclusivity, Integrity, Collaboration and Care.
• The organisation welcomes you for who you are – as you are.
• Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals.
• The world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.

Equal Opportunity

• An organisation where diversity of thought and experience is valued, supported and respected.
• We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace.
• We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.