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About the Role

The IT Product Manager is responsible for a portfolio of applications, ensuring functionality and updates conform to requirements. This role ensures day-to-day maintenance, including incident management, enhancements, and service requests, in accordance with defined SLAs.

Responsibilities

• Coordinate with internal and external offshore product support resources for assigned application portfolios to ensure timely and accurate resolution of incidents, service requests, and enhancements.
• Ensure the secure and stable operation of the product in production, including managing product costs.
• Oversee the stable run of the product, aligning run, support, incident, and monitoring processes with business needs, and managing solutions for critical situations.
• Continuously monitor incident volume and other KPIs to ensure stable service provisioning, implementing necessary improvement measures.
• Conduct compliance-related recertification procedures and verify product security.
• Support product relationship management in collaboration with the Business Product Owner.
• Plan and align the product roadmap with business requirements, target architecture, and technical/security refactoring.
• Oversee implementation projects or maintenance release implementations, ensuring compliant production releases.
• Manage the product lifecycle, including functional and IT upgrades.
• Ensure applications and products function according to requirements and mitigate escalations.
• Facilitate escalations by ensuring all issues are addressed appropriately and timely.
• Ensure appropriate governance of process and control frameworks for all applications.
• Ensure all application documentation and BAFin (and other) audit requirements are in place and regularly updated.

Requirements

• Possess experience in managing technology vendors.
• Ability to think globally and in a networked manner.
• Talent in quickly capturing information and structuring/orchestrating topics.
• Demonstrated ability to think outside the box with an innovative mindset.
• 5+ years of experience in IT product management or a similar role.
• Proven experience with key technologies such as Azure DevOps, Visual Studio, Oracle, SQL, and related tools.
• Strong understanding of software development life-cycle and methodologies (Agile, DevOps, Waterfall).
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluent command of Business English.
• Cultural awareness.

Skills

• Technology vendor management
• Global and networked thinking
• Information capture and orchestration
• Innovative mindset
• IT product management
• Azure DevOps
• Visual Studio
• Oracle
• SQL
• Agile methodologies
• DevOps methodologies
• Waterfall methodologies
• Communication skills
• Collaboration skills
• Problem-solving skills
• Independent work
• Priority management
• Business English proficiency
• Cultural awareness

Location

• London

Work Type

• Full-time
• Hybrid Working

Experience Level

• 5+ years of experience in IT product management or a similar role

Benefits

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance
• Life Assurance
• Permanent Health Insurance
• Wellbeing and Development Scheme
• EAP
• Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support
• IT Home Set-up Support

About the Company

• At Munich Re Specialty – Global Markets (MRS-GM), our ambition is to become the leading Primary Specialty Insurance provider, supported by an effective and adaptable strategy, superior products, and industry leaders in a supportive environment.
• Our culture encourages individuals to be present, bold, and curious, enabling them to achieve their goals.
• Our approach to ESG involves seizing business opportunities and nurturing a stimulating and inclusive work environment, aiming to deliver holistic impacts across environmental, social, and governance topics, including supporting local community initiatives and offering volunteering opportunities.

Equal Opportunity

• At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are.
• We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.
• Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
• All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.