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About the Role

As an Assistant Front Office Manager, you will lead the Front Office Team to create unforgettable guest experiences while maintaining high team energy. This role involves connecting with various departments, coordinating team engagement, overseeing staff, managing guest feedback, and resolving challenges.

Responsibilities

• Guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team, nurturing their growth and skill-building in a supportive atmosphere.
• Collaborate with guests to find solutions for any challenges that may arise.
• Contribute to roster planning and preparation.
• Embrace authenticity and let your unique self shine in every shift.

Requirements

• Demonstrated expertise in Hotel Operations with a track record of leadership roles (Team Leader, Supervisor, or Manager).
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and thrive under pressure with strong organizational and time management skills.
• Masterful in both written and spoken communication.
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

Location

• Sydney CBD

Work Type

• Full-time

Experience Level

• Manager
• Supervisor
• Team Leader

Benefits

• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts - On accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.
• Learn Your Way - Career development support with Accor's training platforms.
• Build Your Network - Grow your hospitality network globally.
• Worldwide Opportunities - Opportunities to grow your career within a global hotel operator.

About the Company

• Mantra 2 Bond Street offers sophisticated rooms and apartments in Sydney CBD, near attractions like the Opera House and Darling Harbour.
• Bar Allora is a modern Italian bar and restaurant in Sydney CBD.
• Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
• Accor welcomes you as you are, helps you grow and learn, and believes that work brings purpose to life.
• Accor is an inclusive company, building diverse teams across the globe.

Equal Opportunity

• Accor is an inclusive company, building diverse teams across the globe.
• Everyone has a story and we want to learn yours.