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About the Role

As a Program Manager focused on Process Excellence, you will play a pivotal role in transforming how JLL delivers value to clients and operates internally. This position centers on evaluating existing workflows and processes through scientific methodologies to identify and implement meaningful enhancements. You will work closely with cross-functional teams to refine delivery strategies, optimize vendor performance management, and drive continuous improvement initiatives. Your work will span business management, customer engagement, and program execution, requiring you to build strategic partnerships with key stakeholders while maintaining a sharp focus on data-driven decision making.

Responsibilities

• Evaluate existing workflows and processes using scientific methodologies to identify enhancement opportunities, with particular focus on delivery strategy and vendor performance management
• Create detailed implementation roadmaps based on thorough analysis and collaborate with mentors to refine processes and drive continuous improvement initiatives
• Partner with business function owners to understand prevailing management reviews and processes, then identify and implement improvement opportunities that drive measurable results
• Build strategic partnerships with key function owners to enable cross-functional collaboration and integration across teams and geographies
• Establish and nurture relationships with key stakeholders across the organization, understanding their needs and working collaboratively to address challenges
• Analyze customer touchpoints, helpdesk tickets, and customer response metrics to identify data-driven improvement opportunities and implement solutions
• Develop comprehensive program plans and support execution phase governance, ensuring all initiatives stay on track and deliver expected outcomes
• Establish robust reporting processes and share detailed progress reports throughout program lifecycle until successful closure
• Deliver high-quality work that consistently meets established timelines and exceeds program expectations

Requirements

• Demonstrated ability to work as both a self-starter and collaborative team player in dynamic environments
• Strong analytical and critical thinking skills with proven ability to apply structured problem-solving methodologies
• Excellent organizational skills with the ability to independently prioritize multiple tasks and consistently meet deadlines
• Outstanding written and verbal communication skills that enable you to build strong relationships with clients and colleagues at all levels
• Proficiency in MS Office suite, particularly Excel and PowerPoint, with strong capability in preparing reports, presentations, and data analysis
• Agility and flexibility to adapt to changing priorities and business needs while maintaining focus on outcomes
• Integrity and passion for continuous learning, with a growth mindset that drives personal and professional development
• Strong interpersonal skills and the ability to influence stakeholders and drive consensus across diverse teams
• Passion for real estate and familiarity with commercial real estate operations or industry trends (preferred)

Skills

• Process Excellence
• Scientific methodologies
• Delivery strategy
• Vendor performance management
• Continuous improvement
• Business management
• Customer engagement
• Program execution
• Strategic partnerships
• Data-driven decision making
• MS Office suite
• Excel
• PowerPoint
• Reporting
• Presentations
• Data analysis

Location

• Sydney, NSW

Work Type

• On-site

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.