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About the Role

As a Brand Ambassador, you will maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. You will embody Coach values, increase brand awareness, and lead the implementation of company initiatives to support business operations. This role requires a growth mindset for business and personal development.

Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Lead implementation of Company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance.
• Implement individualized team development to increase overall customer experience.
• Exemplify strong business acumen and execute forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs.
• Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed.
• Provide necessary feedback and guidance geared to improve individual performance on all levels.
• Hold team accountable for achieving individual and business goals.
• Adhere to and enforce team compliance of Company policies and procedures in addition to store operational procedures.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer-centric culture that prioritizes customer satisfaction.
• Mentor team on clienteling strategy to build long-term customer relationships to meet business goals.
• Provide HR and conflict resolution support to the team and in district in absence of leadership team.
• Champion company resources to support a healthy work environment for internal customers.

Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to bend, reach, stretch as well as lift, carry and move at least 25 pounds.
• Ability to lift and carry product, cartons, props or fixtures up to 50 pounds at times.

Skills

• Sales
• Customer Experience
• Brand Awareness
• Leadership
• Business Acumen
• Team Development
• Clienteling
• HR Support
• Conflict Resolution

Location

• New York

Work Type

• Full-time

Experience Level

• Lead Supervisor

About the Company

• Coach is a global fashion house founded in New York in 1941.
• Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
• Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
• A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Equal Opportunity

• Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.