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About the Role

Dijitally is seeking an experienced Freelance CRM Manager to join us on a part-time contract (20–25 hours per week) to work closely with the Group Account Director and CRM Lead on strategy and execution for key client accounts, delivering high-performing lifecycle campaigns that drive engagement, retention and growth.

Responsibilities

• Develop CRM and lifecycle marketing strategies.
• Build and optimise campaigns across email, SMS and marketing automation.
• Analyse performance and continuously improve results.
• Partner with clients and our Strategy, Creative and Performance teams to deliver outstanding work.

Requirements

• 5+ years' CRM or lifecycle marketing experience.
• Strong Marketo experience (essential)
• Experience with platforms like Klaviyo, Salesforce Marketing Cloud or similar is a bonus.
• A strategic mindset with hands-on execution skills.
• Excellent communication and stakeholder management.

Skills

• CRM
• Lifecycle marketing
• Marketo
• Klaviyo
• Salesforce Marketing Cloud
• Marketing automation
• Email marketing
• SMS marketing
• Strategic thinking
• Communication
• Stakeholder management

Location

• Remote

Work Type

• Freelance contract
• Part-time (20-25 hours per week)

Experience Level

• 5+ years' CRM or lifecycle marketing experience

About the Company

• Dijitally helps ambitious brands grow through smart digital marketing.
• We're a collaborative, flexible agency that values great people, great work and long-term partnerships.