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About the Role

Plan and deliver project-level change communications to internal stakeholders, translating complex change impacts into clear, timely, and audience-appropriate messages to drive awareness, understanding, and adoption.

Responsibilities

• Develop and manage the project-level change communications strategy and plan for UNITE, aligned to the change approach and delivery roadmap.
• Craft clear, consistent, and audience-appropriate key messages, FAQs, and talking points for impacted internal stakeholders.
• Create and deliver communications across internal channels, including briefings, newsletters, intranet, leader kits, and events.
• Partner with change practitioners, business leaders, and delivery teams to understand impacts and tailor communications to each audience.
• Coordinate with Marketing on customer communications and with Program Comms and Corporate Affairs on executive, board, and regulator messaging to maintain a consistent narrative.
• Equip people leaders with the messages, kits, and guidance needed to communicate change to their teams.
• Track reach, engagement, and sentiment, using insight to refine messaging and improve adoption.
• Manage approvals, brand, and tone-of-voice compliance, and maintain a single source of truth for change communications.

Requirements

• Experience delivering internal change communications in complex or large-scale programs.
• Solid communications experience across message development, content, and channel management.
• Ability to create strong partnerships with change practitioners and business leaders to tailor communications to each audience.

Benefits

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates.
• Flexible work arrangements and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities.
• Opportunities to give back to the Community through volunteering initiatives.

About the Company

• Obsessed with becoming our customers' #1 banking partner for life.
• Committed to making Westpac the best place to work in the country.

Equal Opportunity

• We welcome everyone – no matter your age, gender, background, or abilities.
• Provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
• If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.