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About the Role

K&G Fashion Superstore is seeking a Store Manager to lead their team in achieving sales, service, and operational goals while fostering an engaged and inclusive store environment and elevating the customer experience.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively
• Guide team to identify, recommend and implement changes to improve productivity
• Take the lead role in recruiting for store and embrace diversity
• Achieve store business plans, including sales, customer service and operational goals
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results
• Partner and present opportunities with fact-based information and recommendations
• Leverage data (store reports) to make the right decisions
• Drive business outreach opportunities and communicate leads to Regional Manager, and VP of Store operations
• Identify performance opportunities and partner with Regional Manager to develop a plan to address and manage issues effectively
• Ensure store schedule accuracy for proper staffing and sales coverage
• Monitor inventory control by ensuring accuracy and expediency of store receiving process
• Ensure store staff is trained on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding
• Create a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Create a steady pipeline of external talent through recruitment
• Hold regular store meetings ensuring all store team members are up to date with all company directives
• Ensure store team is trained on customer service expectations and creates an exceptional customer experience
• Lead store team to exceed customer expectations and achieve a high Medallia score
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

Requirements

• Minimum 3-years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Skills

• Sales
• Customer Service
• Operations Management
• Leadership
• Coaching
• Recruiting
• Diversity and Inclusion
• Performance Management
• Strategic Thinking
• Organizational Skills
• Communication Skills
• Active Listening
• Problem-Solving
• Training and Development
• Technology Proficiency
• Microsoft Office
• POS System Operation

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3+ years of retail leadership experience

About the Company

• For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.
• Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

Equal Opportunity

• Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.