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About the Role

Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets. This role offers total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team. It's an exceptional opportunity to be the Chief Executive Officer of your own store and a first step towards a long-term career in prestige beauty.

Responsibilities

Achieve all sales, customer service, and operational targets.
Create and execute an agile business plan to recruit and retain customers.
Conduct strategic targeting, impactful in-store events, and exceptional customer relationship management.
Lead a high-performing team.
Guide the performance of others while holding them accountable.
Cultivate and maintain extensive informal networks.
Model team qualities like respect, helpfulness, and cooperation.

Requirements

Proven leadership, coaching, and business management skills gained in a fast-paced retail environment.
Retail sales experience.
Team leadership experience.
Experience in strategic planning and execution.
Ability to develop financial plans and manage resources.
Working knowledge of a computerized system including email and Microsoft Excel.
High attention to detail and organizational skills.
Ability to work autonomously and contribute to the team.
Proactive and positive approach to work and tasks.
Confidentiality, tact, and discretion when dealing with people.

Skills

Effective verbal and written communication skills.
Excellent interpersonal skills.
Quality customer service skills.
Skilled at winning people over.
Results oriented, with high drive to meet objectives and standards.
Ability to pursue goals beyond what is required or expected.
Ability to sense others' development needs and bolster their abilities.
Ability to anticipate, recognize, and meet customers' needs.
Ability to handle difficult and tense customer service situations with diplomacy and tact.
Business planning.
Consumer insights.
Event management.
Customer relationship management.
Front line marketing.

Work Type

Full-time

Experience Level

Degree of experience dependent on business/Store size.

Benefits

Progressive career opportunities.
Outstanding training and development.
Competitive remuneration and benefits package.

About the Company

A leader in prestige beauty.
A culture that values diversity of thought and people.