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About the Role

The candidate will be responsible for production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day, although the role will also be part of Regional and Global Teams providing follow-the-sun operational support to Europe and Asia, when necessary, under a DevOps IT service delivery model. This role will focus on providing business-facing support to the FX Trading, Sales, Quants and Middle Office desks based in New York. There will be a need to provide weekend and holiday support on a rota basis. The Bank’s primary FX trading platforms are built in-house.

Responsibilities

Ensure all production incidents, service requests and problems logged and resolved in the bank’s systems
Help maintain an information repository of application support material that can be accessed by support resources
Perform weekend application upgrades, configuration and patching across multiple environments in line with requirements and procedures
Maintain regular communication with the client base to provide status updates, successful solutions as well as documenting all activities for future reference
Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
Proactively monitor system health, using the monitoring tool Geneos or pick up automated alerts via chat or email. Escalate to the development team or vendor if needed
Respond to user queries from client services, sales, traders or quants trading
Perform DevOps tasks e.g. service migration, monitor setup
Perform housekeeping for server disk issues and review the housekeeping job to improve the automated solution

Requirements

Experience in application support in the financial markets
Script and program knowledge to assist in troubleshooting (Unix scripting / JAVA / Python)
Willingness to take ownership of problem resolution and additional responsibilities where applicable
Excellent written and verbal communication skills. Must be able to interact and work well with traders, back-office personnel, vendors, the futures business and other IT teams
Customer-facing skills - to be able to hold one’s own in discussions with demanding front office users and experience managing third-party suppliers
Process excellence – a passion to achieve results through effective organization, process disciplines and maintain effective business partnerships with peer support & operations groups
Ability to work unsupervised and under pressure for periods, individually and as part of a team
Knowledge of networking and TCP/IP family protocols
Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU
Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.

Skills

Unix scripting
JAVA
Python
Networking
TCP/IP protocols
Geneos

Location

New York

Work Type

Follow-the-sun operational support
DevOps IT service delivery model

Benefits

Access to tailored professional development opportunities
Competitive Total Reward Package
Appropriate mix of fixed pay, and variable pay
Discretionary, annual awards (bonus)
Wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle

About the Company

HSBC's purpose is Opening up a world of opportunity.
HSBC uses its unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for its more than 40 million customers.
HSBC is bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for its customers, its people, its investors, its communities, and the planet.
In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.
Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.
HGCA has different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.
Foreign Exchange Information Technology (FX IT) focuses on the support and development of systems and processes for the Global Banking and Markets FX business worldwide.
FX IT is currently made up of staff based in Hong Kong, London, New York, Guangzhou and Toronto.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.