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About the Role
As the Manager of Store Operations and Talent, you will lead the people and operational functions of your store, overseeing staffing, training, scheduling, and operational standards. You will report to the Store Director and collaborate with other managers, while also managing a team of Leads and Beauty Advisors.
Responsibilities
- Conduct final interviews for all key positions and utilize the applicant tracking system for hiring.
- Manage all store training functions and develop/execute the store's ongoing training strategy.
- Oversee weekly schedule creation, approve time-off requests, and manage the store's payroll process.
- Write and deliver annual performance reviews for direct reports and oversee the store's performance management process.
- Oversee all store operations, ensuring processes meet company standards, and manage inventory processes.
- Demonstrate a strong understanding of store sales performance, staffing, payroll, and controllable expenses.
Requirements
- 2-4 years of management experience in the beauty, retail, or customer service industry.
- Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
- Proven ability to create high-performing teams and develop talent.
- Ability to maintain composure and possess managerial courage for difficult conversations.
- Excellent verbal and written communication skills with the ability to influence business partners.
- Experience with Windows, Word, and Excel.
Skills
- Recruiting
- Staffing
- Hiring
- Team Development
- Performance Management
- Inventory Management
- Scheduling
- Payroll Management
- Communication
- Microsoft Office Suite
Location
- Toronto, ON, Canada
Work Type
- Full Time
- On-site
Experience Level
- Management
Salary/Compensations
- CAD$ - CAD$
Benefits
- Product discounts
- Gratis & exclusive brand events
- Extended health and life insurance benefits
- Customizable coverage options
- Paid time off
- Training and development programs
- Internal mobility opportunities
- LVMH programs and job opportunities
About the Company
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
- We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Equal Opportunity
- Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.