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About the Role

The Front Desk Supervisor assists in the training and supervision of all Guest Services employees, coaches and counsels employees, and motivates staff to establish a productive working environment. This role oversees and participates in guest registration, handles reservations, and ensures adherence to hotel accounting and security procedures.

Responsibilities

• Assists in the training and supervision of all Guest Services employees.
• Coaches and counsels employees regarding career and personal developments.
• Motivates staff within all hotel departments and establishes a productive working environment.
• Conducts performance evaluations and provides feedback to employees.
• Oversees and participates in guest registration.
• Confirms, cancels, and modifies reservations as needed.
• Assists in scheduling staff according to labor standards and forecasts occupancy.
• Assigns daily work tasks to employees and monitors labor costs to stay within departmental budget.
• Ensures agents use the appropriate walk-in sales strategy.
• Resolves guest complaints to the satisfaction of the guest.
• Responds promptly to any guest request for service.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures.
• Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
• Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards.
• Conducts training classes regarding safety, security, department procedures, and service guidelines.
• Maintains rewards recognition systems.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage-Hour laws.

Requirements

• Qualifications

Location

• Austin, TX

Work Type

• Full Time

About the Company

• TRU by Hilton- Austin TX