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About the Role

The candidate will be responsible for production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day. This role will also be part of Regional and Global Teams providing follow-the-sun operational support to Europe and Asia under a DevOps IT service delivery model. The focus is on providing business-facing support to the FX Trading, Sales, Quants and Middle Office desks based in New York, with a need for weekend and holiday support on a rota basis. The Bank’s primary FX trading platforms are built in-house.

Responsibilities

Ensure all production incidents, service requests and problems are logged and resolved in the bank’s systems.
Help maintain an information repository of application support material.
Perform weekend application upgrades, configuration and patching across multiple environments.
Maintain regular communication with the client base to provide status updates and document all activities.
Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia.
Proactively monitor system health using the monitoring tool Geneos or automated alerts, escalating to the development team or vendor if needed.
Respond to user queries from client services, sales, traders or quants trading.
Perform DevOps tasks such as service migration and monitor setup.
Perform housekeeping for server disk issues and review automated solutions.

Requirements

Experience in application support in the financial markets.
Script and program knowledge to assist in troubleshooting (Unix scripting / JAVA / Python).
Willingness to take ownership of problem resolution and additional responsibilities.
Excellent written and verbal communication skills.
Ability to interact and work well with traders, back-office personnel, vendors, the futures business and other IT teams.
Customer-facing skills to engage with demanding front office users.
Experience managing third-party suppliers.
Process excellence, including effective organization and process disciplines.
Ability to work unsupervised and under pressure, individually and as part of a team.
Knowledge of networking and TCP/IP family protocols.
Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU.
Must be legally authorized to work in Canada.
HSBC will not engage in immigration sponsorship for this position.

Skills

Unix scripting
JAVA
Python
Geneos
Networking
TCP/IP

Location

New York
Toronto
Vancouver
Hong Kong
London
Guangzhou

Work Type

Full-time
Hybrid

Experience Level

Mid-level

Benefits

Competitive Total Reward Package
Appropriate mix of fixed pay and variable pay
Discretionary, annual awards (bonus)
Wide range of competitive and flexible benefits
Tailored professional development opportunities

About the Company

HSBC's purpose is Opening up a world of opportunity.
HSBC uses its unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for its more than 40 million customers.
HSBC brings together people, ideas, and capital that nurture progress and growth.
HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.
Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.
Foreign Exchange Information Technology (FX IT) focuses on the support and development of systems and processes for the Global Banking and Markets FX business worldwide.
FX IT has staff based in Hong Kong, London, New York, Guangzhou and Toronto.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.