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About the Role

The branch leader is responsible for managing all aspects of an assigned branch, including driving branch performance through leadership, coaching, and management, as well as business development. Small business expertise and development are critical to Truist’s Purpose of inspiring and building better lives and communities. This role ensures compliance with internal controls, operational procedures, and risk management policies, and manages human capital through interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. The role may also involve assisting with teller transactions as needed.

Responsibilities

Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
Drive branch revenue through Small Business development and new client strategies.
Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting.
Drive the growth of Mass Affluent through face-to-face appointments and outbound calling.
Participate in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
Execute on branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment.
Partner with Integrated Relationship Management (IRM) and Operations partners.
Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics.
Ensure that all required training is successfully completed by the entire team.
Collaborate with all IRM and key line of business partners to lead and promote One Team culture within branch through One Team/Business Partnerships.
Make human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team.

Requirements

Bachelor’s degree or equivalent education and related training or experience.
Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship and prioritization skills.
Strong written and verbal skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
Ability to inspire, lead and coach others.

Skills

Small business expertise
Business development
Leadership
Coaching
Management
Interpersonal skills
Sales relationship skills
Prioritization skills
Written communication skills
Verbal communication skills

Location

United States of America

Work Type

Regular
1st shift

Experience Level

One year of previous branch leadership or management experience
Two years of financial services and consumer/small business expertise

Education Level

Bachelor’s degree or equivalent education and related training or experience
Bachelor’s degree with a concentration in Business, Accounting, Finance or Banking (Preferred)
Graduate of Internal Leadership Development Programs (Preferred)

Benefits

Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation (prorated)
10 sick days (prorated)
Paid holidays
Defined benefit pension plan (potential)
Restricted stock units (potential)
Deferred compensation plan (potential)

About the Company

Truist is committed to inspiring and building better lives and communities.
Truist is a Drug Free Workplace.

Equal Opportunity

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.
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