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About the Role

The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. A week-long management onboarding course is provided to support success in this role.

Responsibilities

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Supervises, motivates, coaches, and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Ensures that the Post Order manual and all other post and training information is properly maintained and updated.
• Ensures the post is properly maintained, cleaned, and organized.
• Assists the Account Manager in conducting interviews and evaluating new employees.
• Conducts on-the-job training for new employees or when post orders change.
• Oversees all reports, logs, and pass downs generated by and for the Security Department.
• Distributes communications and other information to Security Professionals at post as directed.
• Manages and supervises all sub-units within the Security Department.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents, ensuring appropriate action is taken, reports are completed, and parties are notified.
• Identifies personnel problems and forwards them to the Account Manager or Field Supervisor.
• May be responsible for writing a report of a situation or assisting with an investigation.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• May administer counseling or disciplinary actions at the direction of the Account Manager with prior approval.
• Responds to client or site emergencies, ensuring appropriate communication.
• Maintains positive client/security relationships through frequent tenant/client contact and support.
• May occasionally perform Security Professional duties on an as-needed basis, not exceeding 50% of time in any given workweek.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain current active status of Guard License at all times and carry the license while on duty.
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle.
• Energetic and focused personality with demonstrated ability to take initiative, handle multiple competing assignments, and manage deadlines.
• Demonstration of strong customer service orientation required.
• Ability to effectively resolve client issues in a professional and service-focused manner.
• Ability to de-escalate situations before they become hostile or unpleasant required.
• Professional, articulate and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Must be available to work outside normal shift schedule on an as-needed basis.
• Must be accessible by phone or pager 24/7 for emergency response.

Skills

• Scheduling
• Operations
• Writing effective and concise reports
• Working knowledge of Microsoft Office software
• Working knowledge of email

Experience Level

• 3-5 years professional-level experience

Education Level

• High school diploma or equivalent
• College education or business classes (preferred)

Salary/Compensations

• $67,000 - $70,000/yr.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly

About the Company

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
• While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

• Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.