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About the Role
The Section 13 Manager will administer the full end-to-end Section 13 rent-increase process for the company's Build-to-Rent portfolio, ensuring compliance and effective communication.
Responsibilities
- Manage the administration of the Section 13 rent-increase process from notice preparation through to completion.
- Ensure notices meet statutory requirements and are served within defined internal timelines.
- Track and manage all deadlines to avoid delays in uplift or revenue loss.
- Coordinate all supporting documentation, system updates, and workflow steps.
- Compile and analyse rental comparables and market data to justify proposed increases.
- Ensure all rent proposals meet market-rent requirements.
- Collaborate with pricing, leasing, and asset strategy teams.
- Act as the primary contact for residents.
- Conduct structured negotiation conversations.
- Document all outcomes and ensure written agreements are recorded.
- Prepare evidence bundles, timelines, and documentation for FTT challenges.
- Represent the landlord professionally at hearings.
- Maintain a complete register of notices, negotiations, outcomes, and cases.
- Ensure compliance with statutory obligations and internal policies.
- Produce regular reports on performance, risks, and efficiency.
- Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.
- Provide training and guidance.
- Act at all times in line with the Company Values, integrating these in to all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- Act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life’s business.
- Support the Marketing Team to implement engaging community building events for residents.
- Undertake any other duties as are reasonably requested from time to time.
Requirements
- Understanding of tenancy legislation.
- Strong administrative capability.
- Excellent communication and negotiation skills.
- High accuracy and attention to detail.
Skills
- Communication
- Negotiation
- Administration
- Data Analysis
- Reporting
- Collaboration
Location
- Holborn Office (London)
Work Type
- Onsite
- Full-time
Benefits
- Critical Illness Cover (after 12 months' service)
- Eye Tests & Glasses (up to £30 every 2 years)
- Enhanced Maternity, Paternity and Adoption Pay
- Life Assurance (4 x basic annual salary after 12 months' service)
- Benefit Hub (access to discounts, wellness hub, rewards)
- Private Healthcare (from start of employment)
- Season Ticket Loans (after probation period)
About the Company
- Way of Life is a company focused on Build-to-Rent (BTR) portfolio management.