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About the Role

As a Claims Assessor, you will manage a portfolio of life insurance claims from assessment through to decision. You will review information, ask thoughtful questions, work with a range of stakeholders, and make fair, well-reasoned decisions that help customers move forward.

Responsibilities

• Assess and manage life insurance claims from lodgement through to decision.
• Analyze medical, financial and claim information to understand each customer’s circumstances.
• Make balanced, timely decisions using evidence, policy terms and regulatory requirements.
• Communicate clearly and compassionately with customers, advisers, medical providers and internal teams.
• Build trusted relationships that support fair, customer-focused outcomes.
• Keep customers and stakeholders informed throughout the claims journey.
• Contribute ideas that improve processes, reduce friction and strengthen the customer experience.

Requirements

• You connect the dots. You can work through detail, spot what matters and make sense of complex information.
• You make good decisions. You ask the right questions, weigh up information and reach balanced outcomes.
• You put customers first. You bring empathy, care and calm to people experiencing vulnerable or uncertain moments.
• You communicate with impact. You listen well, explain clearly and build trust with different people.
• You’re curious and ready to learn. You’re open to feedback, willing to grow and motivated by work that combines people, problem solving and judgement.
• You bring transferable experience. You may come from insurance, rehabilitation, legal, accounting, health, finance, case management or another role where judgement matters.

Skills

• Analytical thinking
• Decision-making
• Stakeholder engagement
• Collaboration

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• No claims assessing experience required

Benefits

• 5 weeks of annual leave
• 15 days of personal/carer’s leave
• Access to Family Care (parental leave)
• Hybrid working arrangement (3 days in office, 2 days remote)
• AUD$500 wellbeing payment per year
• AUD$295 new starter e-voucher for work-from-home setup
• Award-winning training programs
• Global mobility opportunities
• Volunteer opportunities
• State-of-the-art Green Star rated offices
• Tree planted for every new employee

About the Company

• At Zurich, we don’t just cover, we care. Our Retail Claims team supports customers through some of life’s most challenging moments, helping them feel informed, supported and confident in the claims process.
• Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity…

Equal Opportunity

• Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.