Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide high-level support to customers and the internal sales organization for order preparation, processing, and coordination. Develop superior technical skills and understanding of the order fulfillment process, practicing strong communication skills internally and externally. Aim for a high level of professionalism through continuous improvement.

Responsibilities

• Create client proposals, including new customer setup, entry/import of specifications, pricing, classification, and revenue codes.
• Generate purchase orders upon receipt of a complete order entry packet.
• Ensure orders are entered promptly and reviewed for accuracy and completeness before being sent to manufacturers/vendors.
• Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements.
• Create and publish customer status reports.
• Coordinate delivery/install dates with vendors, Operations, clients, and Project Managers.
• Assist with project management tasks, including spec checks and punch list identification/resolution.
• Ensure ongoing factory interface, monitor and project ship dates and project schedule requirements, check acknowledgements, follow up on discrepancies, and close out orders promptly.
• Participate in vendor and dealer training programs for professional growth.
• Carry out requested tasks to support sales representatives and Account Managers.
• Serve as a communication and information hub for cross-functional teams (Design, Project Management, Finance, and Operations).
• Ensure all communication with internal and external customers is timely, accurate, and meets customer requirements for information and order status.

Requirements

• Ability to learn and apply technical skills in dealership business systems and 20/20 software.
• Proficiency in Microsoft Office software (Excel, Word, Outlook).
• Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
• Excellent and effective oral and written communication skills.
• Strong organizational, analytical, and administrative skills.
• Ability to see the "big picture" and integrate it into day-to-day tasks.
• Understanding of the complexities and sophistication required to thrive in the dealer environment.
• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel, and departments.
• Customer Service work experience preferred.
• Experience with dealership business systems preferred.
• Furniture industry experience preferred.

Skills

• Technical skills in dealership business system and 20/20 software
• Microsoft Office Suite (Excel, Word, Outlook)
• Project management
• Communication (oral and written)
• Organizational skills
• Analytical skills
• Administrative skills
• Interpersonal skills
• Customer Service

About the Company

• Nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity to "unleash human and business potential."
• Committing to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout the business.