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About the Role
The Senior Facilities Manager (SFM) leads people management and facilities management functions, developing a team and ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees facilities services across a property portfolio, ensuring best practice and excellent customer service.
Responsibilities
- Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
- Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
- Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
- Act as a mentor and support career development within the team, identifying and retaining key talent.
- Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
- Drive effective financial management, including service charge budgets, procurement, and variance reporting.
- Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
- Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
- Ensure robust disaster planning, incident management, and reporting.
- Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
- Maintain high standards through regular site inspections and ensure compliance with contractor management processes.
Requirements
- Solid stakeholder management and the ability to communicate business ideas effectively.
- Strong advocate for a safety-first culture.
- Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
- IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
- Strong technical knowledge of mechanical and electrical systems in property management.
- Excellent organisational, verbal, and written communication skills.
- Experience in managing small teams and driving operational change.
- Knowledge of safety, quality, and cost risks.
- Bachelor’s degree or building services engineering qualification (desirable).
Skills
- Stakeholder management
- Effective communication
- Safety-first culture advocacy
- Facilities management
- Team leadership
- Operations management
- Technical knowledge of mechanical and electrical systems
- Organisational skills
- Verbal communication
- Written communication
- Team management
- Operational change driving
- Risk assessment (safety, quality, cost)
Experience Level
- Senior
- At least 7 years in facilities management
- Previous team leadership or operations management experience
Education Level
- IWFM qualification (level 3 or equivalent)
- IOSH Managing Safely
- NEBOSH National General Certificate
- Associate RICS or MIWFM
- Bachelor’s degree or building services engineering qualification (desirable)
Benefits
- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday
- Option to buy more holiday
About the Company
- The Crown Estate is committed to building a diverse and inclusive workplace.
- Applications are welcome from all backgrounds and communities, and flexible working arrangements are supported.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.