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About the Role

This role focuses on ensuring the creation and management of infrastructure, including operational stability, performance, and cost-efficiency of cloud-hosted data infrastructures for both internal and external users. The ideal candidate excels on complex projects, is motivated to deliver results, and embodies JetBlue's values.

Responsibilities

• Build and support scalable cloud infrastructure leveraging Azure and AWS environments.
• Support the cloud environment, including troubleshooting issues related to cloud PAAS resources, cloud networking, and cloud infrastructure.
• Partner with product, data operations, and technical leadership to align engineering activities with company goals.
• Set up and manage effective observability solutions for data and platform services.
• Collaborate with Data Engineers, Developers, Product Engineers, and SREs to build and support experimentation platforms, training frameworks, and associated tools.
• Ensure platform security, compliance, and governance practices, including managing identity and access management (IAM) roles, encryption, auditing, and logging protocols.
• Manage significant system upgrades, enhancements, migrations, and integrations.
• Oversee the release of new software to QA, production, and disaster recovery environments.
• Maintain system compliance with regulatory controls such as SOX, PCI, IT General Controls, and other required security frameworks.
• Advocate, train, and provide technical support on new technologies related to AI/ML and data infrastructure.
• Take a significant role in the development of team members to support engagement, growth, and achievement of goals.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; OR demonstrated capability with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of experience building and supporting cloud infrastructure using best practices from the ground up.
• Ability to write high-quality code in Python.
• Proficiency with containerization technologies such as Kubernetes, Docker.
• Proficiency with infrastructure-as-code tools like Terraform and Helm.
• Experience with relational and low-latency databases.
• Solid understanding of data lake strategies.
• Knowledge of cloud infrastructure and networking concepts with experience in troubleshooting related issues.
• Provide 24x7 on-call support as scheduled and be available to respond to business-critical issues.
• Ability to work flexible hours in response to emergencies.
• Available for overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the US is required.
• This position is not eligible for visa sponsorship.
• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• Must be an appropriate organizational fit for the JetBlue culture.
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador.
• Identify and report safety and/or security concerns, issues, incidents or hazards.
• Responsible for adhering to all applicable laws, regulations, and Company policies, procedures and risk controls.
• Uphold JetBlue’s safety performance metric goals.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.

Skills

• Azure
• AWS
• AKS/EKS
• Azure Data Lake/ Glacier
• CosmosDB / DynamoDB
• Neo4j
• Azure AI/ML services
• DevOps practices
• CI/CD
• Git
• Jenkins
• Ansible
• Terraform
• Spark
• Airflow
• Databricks
• Azure Machine Learning
• Kubernetes
• Docker
• Helm
• Python
• Relational databases
• Low-latency databases
• Data lake strategies
• Cloud infrastructure
• Cloud networking
• PCI compliance
• PII compliance
• Terraform/OpenTofu
• Azure/AWS cloud security best practices
• Data governance frameworks

Location

• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Senior
• Three (3) years of experience building and supporting cloud infrastructure

Education Level

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• High School Diploma/GED

Salary/Compensations

• $105,600.00 - $150,400.00 per year

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue values: Safety, Caring, Integrity, Passion, and Fun.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Traditional office environment.

Equal Opportunity

• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the US is required.
• This position is not eligible for visa sponsorship.