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About the Role
White Cap is hiring immediately for a Counter Sales Associate. As the leading North American distributor for professional contractors, White Cap supplies materials for major construction projects. This role involves providing exceptional customer service, processing orders, and offering product knowledge and technical advice.
Responsibilities
- Demonstrates exceptional customer service to walk-in, phone, and will call customers.
- Processes orders, quotes prices, enters orders into the system, and provides order information to customers.
- Pulls orders as required.
- Communicates product features, benefits, and warranty policy information to customers.
- Demonstrates knowledge of products and their applications, providing technical advice, troubleshooting, and problem resolution.
- Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
- Performs other duties as assigned.
Requirements
- Demonstrated success providing excellent customer service.
- Experience with sales order computer software, preferably Oracle.
- Knowledge of construction and industrial products.
- Spanish language proficiency.
Skills
- Customer service
- Sales order processing
- Product knowledge
- Technical advice
- Upselling
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $20.00-$26.50 Hourly
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Tuition reimbursement
- Paid maternity leave
- Parental leave
- Sick time
- Vacation time
About the Company
- White Cap is the leading North American distributor for professional contractors.
- The company supplies materials for major construction projects including stadiums, roads, bridges, highways, and residential housing.
- White Cap has doubled in size since 2020 and continues to grow.
- White Cap has been certified as a Great Place to Work.
Equal Opportunity
- White Cap is committed to Building Trust on Every Job.
- Work in a place that values and celebrates who you are.