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About the Role

Texas Original Compassionate Cultivation is seeking a highly organized, detail-oriented, and self-motivated individual to assist with Customer Experience responsibilities in a hybrid role. The ideal candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry, possessing exceptional customer service and communication skills as they will be the first point of contact for patients.

Responsibilities

Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.
Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.
Serve as the first line of defense for the company, upholding our standards of excellence in customer service.
Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.
Check patient voicemails and emails and respond accordingly.
Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
Investigate and troubleshoot customer concerns, complaints, refunds/exchanges and escalations related to orders, payments, products, and deliveries.
Take ownership of issues and work diligently to find satisfactory resolutions.
Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup and delivery process.
Communicate feedback to relevant departments to drive continuous improvement.
Collaborate with other departments, including business development, logistics, marketing and inventory management, to address customer needs and ensure smooth order processing and fulfillment.
Maintain detailed records of customer interactions, order status, inquiries, and resolutions.

Requirements

High school diploma/GED required
2+ years’ experience in a customer service role
Strong sense of professionalism and compassion required
Excellent verbal and written communication skills
Experience working with multiple CRM systems and phone experience preferred

Work Type

Hybrid

Experience Level

2+ years experience

Education Level

High school diploma/GED

Salary/Compensations

$18 - $18 an hour

Benefits

Medical
Dental
Vision
Telehealth – Medical
Telehealth – Mental Health Counseling
401(k) with company matching
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement leave
Pre-Tax Flexible Spending Accounts
Basic Term Life Insurance and AD&D
Travel Reimbursement (if applicable)
Gym Reimbursement up to $50/month

About the Company

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives.
We stand beside all who believe in safe, legal and effective access to this powerful medicine.
As fellow Texans, we see this as our responsibility to take care of our neighbors.
Our vision is to transform Texas through the power and the truth of medical cannabis.
We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

Equal Opportunity

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.