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About the Role

Atria is seeking an Operations Associate to manage the end-to-end shipping and fulfillment of medical kits. This hands-on, in-person role requires precision and attention to detail, as you will be the primary contact for kit-related inquiries and ensure kits are prepared, packed, and shipped accurately and with high presentation quality.

Responsibilities

• Prepare, pack, and ship approximately 20 medical kits per day (~100/week) via FedEx and courier service, ensuring quality presentation and packaging.
• Assemble shipping materials and handle the physical build-out of kits and boxes.
• Track shipments end-to-end and proactively resolve any delays, exceptions, or delivery issues.
• Perform final Quality Assurance on every outgoing kit, checking for accuracy of patient information, completeness of contents, and presentation quality.
• Extract and filter patient data to determine shipping priority for name tags, manage weekly ordering of custom name tags through a third-party vendor, and coordinate USPS shipments.
• Serve as the primary point of contact for kit-related questions from Care Coordinators and other internal teams via Slack.
• Maintain inventory of kit components and shipping supplies, flagging reorder needs proactively.
• Track fulfillment data in Google Sheets and report trends and issues to the Operations Manager.
• Handle patient and health information in accordance with HIPAA and internal privacy standards.
• Document and improve fulfillment workflows as volume grows.

Requirements

• Experience in operations, logistics, fulfillment, or a similar hands-on coordination role.
• Working understanding of HIPAA and comfort handling sensitive health information.
• Strong attention to detail and a high standard for presentation.
• Comfort with Google Sheets (lookups, filters, basic formulas).
• Familiarity with FedEx/USPS shipping platforms and label tools like Avery.
• Ability to handle the physical demands of daily packing and box assembly.
• Clear communicator who can be a reliable point of contact across teams in Slack.
• Able to juggle recurring weekly tasks alongside ad-hoc requests without compromising quality.

Skills

• HIPAA
• Google Sheets
• FedEx
• USPS
• Slack

Location

• New York
• South Florida
• Los Angeles

Work Type

• In-person
• Full-time

Experience Level

• Associate

Salary/Compensations

• $20 - $22 per hour

Benefits

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure

About the Company

• Atria Health Institute is a membership-based primary and specialty health care practice focused on prevention and longevity.
• They bring together a multidisciplinary team of physicians to provide proactive, preventive, and precision-based care.
• Their mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time and bringing humanity back into health care.
• The company opened its flagship Institute in New York in 2022, expanded to South Florida in 2024, and plans to launch in Los Angeles in late spring 2026.