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About the Role

We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, building the next generation of intelligent testing capabilities for ServiceNow customers. This is a high impact engineering leadership role at the intersection of AI, developer tooling, and enterprise platform engineering. Your team will help customers author, manage, and execute automated tests at scale, validating custom logic and ensuring platform customizations survive upgrades without regression. You'll build AI-native experiences to make this easier, faster, and more reliable.

Responsibilities

Lead multiple product development teams, ensuring delivery of high-quality, scalable, and secure software.
Manage a team of engineers, providing technical leadership, mentoring, and career development.
Drive engineering excellence through architecture, design, and adoption of modern software practices.
Collaborate with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
Establish, standardize, and scale strategies and automation frameworks across teams to ensure product reliability and performance.
Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
Promote knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
Anticipate technical and organizational challenges, providing clarity and structured solutions for broad issues.
Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.

Requirements

Ability to manage projects with material technical risk at a team level.
Experience with open-source tools and agile development environments.
Fluency in one or more relevant programming languages (Java, JavaScript, TypeScript, etc.).
Understanding of broad concepts and experience using them to develop solutions for problems.
Ability to execute a project based on priorities, context, risks, and desired outcomes.
Proven success in managing large, distributed teams and leading through complexity.
Experience providing direct field support to customers.

Skills

Leveraging or critical thinking about integrating AI into work processes, decision-making, or problem-solving.
Using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact.
AI Productivity tools such as Windsurf, Cursor (plus/nice to have).
Enterprise software development, architecture, and testing.
Multiple programming languages (Java, JavaScript, Python, etc.).
System design.
Test engineering processes and methodologies.
Delivering high-quality products at scale while balancing speed and quality.
CI/CD, DevOps, cloud platforms, and automation tools.
Leadership, communication, and collaboration.
Implementing best practices and coding standards.

Location

AMS - North America and Canada

Work Type

Flexible

Experience Level

10+ years of experience in software engineering
At least 5+ years of experience in a management position for technical teams

Salary/Compensations

$190,900 - $334,100

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.