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About the Role

DXC Technology delivers mission-critical IT services for Australia's largest mining operations. This role focuses on end-user computing, infrastructure support, and service request fulfillment within a Managed Services framework, ensuring the availability and continuity of systems for mine operations. It requires an understanding of Operational Technology (OT) environments for safe and effective work around production systems.

Responsibilities

Deliver onsite IT support across desktops, laptops, peripherals, enterprise printing, collaboration tools, and mobile devices.
Resolve incidents and service requests via DXC ticketing systems in line with SLAs and ITIL practices.
Provide hands-on troubleshooting for hardware, software, and connectivity issues.
Attend mine operational areas where issues cannot be resolved remotely.
Execute IMAC activities including device imaging, deployment, configuration, upgrades, and replacements.
Support AV and collaboration systems in offices, meeting rooms, and control environments.
Perform basic network troubleshooting including cabling, ports, Wi-Fi access, and endpoint connectivity.
Support monitoring, patching, and endpoint management activities under DXC processes.
Assist with identifying recurring incidents and contribute to root cause analysis.
Maintain accurate technical documentation and incident records.
Identify opportunities to use automation, scripting, workflow improvement, and AI-enabled tools.
Work safely in proximity to OT systems and control environments.
Understand IT/OT interaction points and operational criticality.
Perform non-intrusive checks when authorised.
Escalate OT-related issues promptly and accurately.
Strictly follow site change controls, access restrictions, and safety protocols.
Communicate clearly with mine-site users, supervisors, and operational staff.
Build strong working relationships across multiple sites.
Collaborate with DXC remote resolver groups.
Provide professional, customer-focused service aligned to DXC values.
Manage IT storerooms, stock levels, asset tracking, and audits.
Coordinate logistics, delivery, and safe handling of IT equipment.
Maintain disciplined ticket updates, reporting, and documentation.
Demonstrate a strong commitment to DXC Zero Harm and site safety standards.
Comply with all mine-site HSE requirements, inductions, permits, and PPE rules.
Apply secure IT practices aligned to client and DXC security policies.
Model safe behaviour in operational areas and when travelling between sites.

Requirements

Strong troubleshooting experience across end-user devices and peripherals.
Working knowledge of networking fundamentals (switching, Wi-Fi, VLANs, cabling).
Experience with Windows OS; exposure to macOS, Linux, Android, and iOS.
Familiarity with endpoint management, monitoring, and remote support tools.
Understanding of cybersecurity fundamentals in operational environments.
Interest in AI-enabled service management, automation, and productivity tools.
Experience working around OT or industrial environments.
Understanding of the differences between IT and OT priorities (stability, safety, uptime).
Awareness of control rooms, HMIs, and industrial network sensitivities.
Strong respect for escalation, access control, and production protection.
Bachelor’s degree in IT or related discipline OR equivalent hands-on experience.
Typically 4–6 years experience in IT support, including field or onsite roles.
Experience in mining, industrial, or operational environments preferred.
Demonstrated ability to work independently in high-impact environments.
Commitment to continuous learning and safety-focused delivery.
Demonstrated interest in continuous improvement, including the adoption of automation, AI-assisted troubleshooting, knowledge management, and process optimisation.

Skills

End-user devices
Peripherals
Printers
Collaboration tools
IT networks
Endpoints
Servers
Applications
IT/OT interface
Incident triage
Escalation
Troubleshooting
Networking fundamentals
Windows OS
macOS
Linux
Android
iOS
Endpoint management
Monitoring tools
Remote support tools
Cybersecurity fundamentals
AI-enabled service management
Automation
Productivity tools
Microsoft Copilot
Power Automate
Scripting
OT awareness
ITIL practices
Microsoft 365
Teams

Location

Newcastle
Regional NSW

Work Type

Onsite
Field Services

Experience Level

4-6 years experience in IT support
Field or onsite roles

Education Level

Bachelor’s degree in IT or related discipline OR equivalent hands-on experience

About the Company

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognized among the best corporate citizens globally.
DXC Technology delivers mission‑critical IT services that keep essential industries running.
We support some of Australia’s largest mining operations through secure, reliable, and high‑performing Managed Services.
At DXC, we value Deliver, Collaborate, Care, and Do the Right Thing.
You’ll be part of a team supporting critical infrastructure where your work has real impact every day.
Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey.
DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.
DXC Technology believes strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology is committed to fostering an inclusive environment where everyone can thrive.