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About the Role

The Client Success team focuses on customer service and client retention. Associates partner with an aligned portfolio of clients, ensuring they receive value exceeding their investment in Gartner services by surfacing business priorities and identifying effective support methods through purchased Gartner services.

Responsibilities

• Build, develop, and manage relationships with existing clients, from senior C-level executives to junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and client return on investment.
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Requirements

• Must be business fluent in English.
• 4+ years relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.

Skills

• Customer service
• Communication
• Collaboration
• Prioritization
• Critical thinking
• Influencing skills

Location

• Egham/London, UK
• Barcelona, Spain

Work Type

• Hybrid work environment

Experience Level

• 4+ years relevant professional experience

Education Level

• Bachelor’s degree preferred

Benefits

• World-class benefits
• Highly competitive compensation
• Disproportionate rewards for top performers

About the Company

• Gartner, Inc. (NYSE:IT) guides the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
• We do important, interesting and substantive work that matters.
• We hire associates with the intellectual curiosity, energy and drive to want to make a difference.
• The bar is unapologetically high.
• Our vast, virtually untapped market potential offers limitless opportunities for professional and personal growth.
• We hire remarkable people who collaborate and win as a team.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
• Gartner is the world authority on AI.
• At Gartner, you’ll join a company at the very center of the AI revolution.
• Gartner has proactive, objective guidance throughout clients’ AI journeys.
• We set the standard for how organizations leverage artificial intelligence to drive meaningful impact.
• You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
• It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate.
• If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

Equal Opportunity

• The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
• Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
• If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
• You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.