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About the Role
The Client Services Manager is responsible for delivering an exceptional client experience across the Women's Summits portfolio, driving delegate retention, growth, and loyalty. This role focuses on building trusted relationships, optimizing client service processes using technology, and combining customer service with a commercial mindset to exceed client expectations.
Responsibilities
- Develop a deep understanding of event clients’ organizational structure and business needs.
- Build long-term relationships with delegate attendees by acting as the go-to person for inquiries.
- Ensure client objectives are met through continual follow-up and efficient responses.
- Be knowledgeable about each event to answer attendee questions.
- Identify and communicate opportunities that drive delegate attendance, maximize sponsorship success, and strengthen client retention.
- Continuously improve the client service experience by streamlining processes and enhancing efficiency through AI and automation.
- Manage the Summits Inbox and respond to all inquiries within 24 hours.
- Proactively provide confirmed delegates with desired information, such as hotel information, travel updates, and event features.
- Act as the main contact for delegate conversion, collaborating with marketing on the communication plan.
- Attend events and serve as the main point of contact for delegate support.
- Promptly manage, execute, and track attendee changes for ticket holders (excluding sponsors).
- Monitor activity tickets to ensure appropriate availability.
- Lead on rooming for each Women’s Summit, ensuring delegate and sponsor rooming requirements are met.
- Coordinate with marketing and operations to optimize delegate experience.
- Support Sales by providing leads and upsell opportunities, and escalating significant issues or feedback.
- Oversee ticket reconciliation between Bizzabo and Salesforce.
- Support accounts to ensure correct billing of invoices for tickets.
Requirements
- Experience in a client service or customer-facing role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organization skills.
- Proven ability to multi-task and manage multiple priorities.
- Passion for providing excellent customer service and exceeding client expectations.
- Ability to build trust with internal and external stakeholders.
- Positive, can-do attitude.
- Process-oriented mindset.
- Travel required to onsite events.
- Experience with Microsoft Word, Excel & Outlook.
- Experience with SalesForce, Pardot, Bizzabo, Monday.com, Swapcard preferred.
- Willing to work US hours when required to meet business needs.
Skills
- Client Service
- Customer Facing
- Communication Skills
- Attention to Detail
- Organization Skills
- Multi-tasking
- Priority Management
- Customer Service
- Stakeholder Management
- Process Improvement
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- SalesForce
- Pardot
- Bizzabo
- Monday.com
- Swapcard
Location
- Onsite events
Work Type
- Full-time
Experience Level
- Entry Professional
Benefits
- Health care coverage
- Flexible Downtime
- Continuous Learning resources
- Retirement planning
- Continuing education program with company-matched student loan contribution
- Financial wellness programs
- Family perks
- Retail discounts
- Referral incentive awards
About the Company
- At S&P Global Market Intelligence, a division of S&P Global, we deliver unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide, driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future.
- Our Values: Integrity, Discovery, Partnership.
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
- US Candidates Only: Know Your Rights: Workplace discrimination is illegal.