Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Assistant Community Manager. This role involves assisting Community Managers with various administrative responsibilities and duties, providing extraordinary customer service, and supporting community operations.
Responsibilities
- Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
- Assist the Portfolio Manager with various on-site management tasks and duties as assigned.
- Assemble and disseminate Board Packets no less than 7 days before Board Meetings (or as directed by the Board), including hand-delivery to site Board Members.
- Post meeting agendas and notices to meet civil code deadline requirements.
- Attend Board Meetings, gaining experience in conducting meetings and facilitating discussions and decision-making.
- Update documents, including meeting agendas, meeting minutes, accepted financial statements, and current insurance policies.
- Coordinate and communicate with third-party vendors, facilitating seamless collaboration.
- Prepare engaging monthly newsletters to keep the community informed and connected.
- Proactively reach out to owners regarding any non-compliance or delinquency matters.
- Support the architectural application process, including accepting applications, routing them, and monitoring the review calendar.
- Generate, manage, and oversee resident work orders and service requests, tracking progress and updating relevant parties.
- Conduct thorough violation inspections no less than twice monthly.
- Join the Portfolio Manager on monthly vendor walks to review performance and discuss expectations.
- Perform any additional tasks assigned by the Portfolio Manager or the Board of Directors.
- Assist the Portfolio Manager in the vendor Request for Proposal (RFP) process, preparing the comparative analysis matrix.
- Assist the Portfolio Manager in handling escalated resident calls.
- Lead strategic initiatives to boost community participation and collaboration.
- Cultivate relationships with key community influencers, advocates, and stakeholders.
- Pursue ongoing training and development, and continuously seek opportunities for professional growth.
- Handle other duties as assigned by the Portfolio Manager.
Requirements
- 1-2 Years of experience in an administrative role
- Extraordinary customer service skills
- Exceptional writing and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in reviewing and understanding budgets and financial statements
- Strong organizational skills
- An honest, responsible, optimistic, and enjoyable demeanor
- Excellent computer abilities to navigate care systems, as well as Microsoft Office
- Strong problem-solving skills
- Basic data-entry and typing skills
- Basic mathematical abilities
- Stable employment record
- Regular, predictable attendance
- Ability to effectively communicate in a respectful and positive manner
- Exceptional Customer Service
- Prior experience in HOA or Luxury High-Rise
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Communication
- Writing
- Organizational Skills
- Problem-solving
- Data Entry
- Typing
- Mathematical Abilities
Location
- 1075 Market Street, San Francisco, CA
Work Type
- Full-time
Experience Level
- 1-2 Years of experience in an administrative role
Education Level
- 4 Year College Degree preferred but not required
About the Company
- Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, and Texas.
- PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.
- PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers.
- Our people-first culture attracts and retains top talent and has been a key competitive advantage, driving our growth and success over the past decade and a half.