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About the Role

The Shelter Case Manager provides critical support to clients in the shelter, ensuring they are safe and supported as they move towards sustainable housing. This role involves care coordination for vulnerable and chronically homeless women through assessments, planning, facilitation, care coordination, evaluation, and advocacy, empowering women and improving their quality of life.

Responsibilities

• Completes intakes, admissions, and orientations with new shelter clients.
• Assesses and assists with client personal needs, including hygiene, nutrition, medical, and emotional support.
• Provides case planning services using a person-centered, anti-oppression, harm reduction approach.
• Makes appropriate referrals, provides information, and advocates with support services to help clients achieve their personal goals.
• Identifies, intervenes, and effectively manages crisis, conflict, and emergency situations.
• Facilitates system navigation, referrals, and collaboration with appropriate organizations.
• Conducts reviews of clients’ immediate needs and develops individual case plans.
• Communicates assessments, interventions, progress, and client contact through timely record keeping and verbal communication.
• Attends case conferences with partner agencies as needed.
• Advocates for the needs of individual clients and systemic change.
• Advises clients of their rights and responsibilities.
• Facilitates the transition of clients from shelter to housing, providing follow-up and support.
• Plans and promotes workshops and trainings to support clients.
• Promotes a mutually supportive environment emphasizing collaborative approaches.
• Provides frontline support to other Street Haven staff and clients when needed.
• Monitors the safety, security, and general welfare of clients and the facility during shifts.
• Documents shelter happenings and client activities.
• Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment.
• Ensures the flow of critical information, including documentation and shift change, to address issues and occurrences.
• Uses the Street Haven ticket system for IT and property management support.
• Maintains and completes required housekeeping maintenance.
• Performs clean-up duties using Street Haven sanitation and cleaning procedures.
• Manages client admission, discharge, and profile creation in the database.
• Develops and maintains accurate and confidential user of service records in accordance with privacy guidelines and standards.
• Maintains accurate real-time case notes, client data, and other records.
• Performs other duties as required.

Requirements

• Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health.
• Minimum of 2 years of professional experience in social services or related fields, or a combination of relevant education and experience.
• Experience working in a women-centered organization is an asset.
• Certificates in First Aid, CPR, crisis intervention and prevention, and harm reduction are an asset.
• Commitment to the mission of Street Haven, guided by the principles of Housing First and Harm Reduction.
• Demonstrated commitment to diversity and inclusion.

Skills

• Care coordination
• Client-centered approach
• Anti-oppression
• Harm reduction
• Crisis intervention
• Conflict resolution
• Emergency response
• System navigation
• Referral services
• Advocacy
• Record keeping
• Verbal communication
• Case planning
• Interpersonal skills
• Teamwork
• IT support
• Property management support
• Housekeeping maintenance
• Sanitation procedures
• Database management
• Confidentiality
• Client support

Location

• 87 Pembroke St
• Street Haven sites as needed

Work Type

• Part-Time
• 1 Year Fixed-Term Contract
• Onsite

Experience Level

• Minimum of 2 years of professional experience

Education Level

• Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health

Salary/Compensations

• $27.11 Hourly

About the Company

• Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment.
• The organization provides a continuum of care including emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training.
• Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs.
• Street Haven helps women rebuild their lives with dignity, resilience, and hope through an integrated and compassionate approach.

Equal Opportunity

• We are committed to diversity, equity and inclusion.
• Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.
• We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.