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About the Role

The Office Assistant will play a vital role in BSA's turnaround phase by cultivating a warm, organized, and professional environment in the main office, helping to anchor our cultural reset through strong family engagement and reliable day-to-day administrative support.

Responsibilities

• Serve as the primary, high-service point of contact for all families, visitors, and students, establishing an environment that is immediately warm, supportive, and efficient.
• Partner directly with the Operations Manager to maintain excellent day-to-day main office workflows, incoming communications, and reliable school-wide logistical tracking systems.
• Assist the school's Senior Leadership Team with complex scheduling, calendar management, and special administrative tasks to optimize leadership efficiency.
• Contribute actively to the school's turnaround phase by ensuring data integrity, student attendance records, and family communication channels remain reliable and organized.
• Maintain an exceptionally organized, professional, and welcoming main office environment.
• Greet all visitors, handle guest sign-ins, and direct students and families to the appropriate staff or services.
• Serve as the central hub for incoming phone calls, family inquiries, and school-wide correspondence, providing timely and helpful assistance.
• Assist with daily facility coordination, mail distribution, and procurement supply management.
• Support school-wide logistics, including managing main office trackers, technology check-outs, and organizing document distribution for staff and families.
• Assist with daily attendance tracking, data entry, and student record maintenance.
• Provide high-quality administrative support to the Head of School and Senior Leadership Team, primarily focused on calendar coordination and scheduling meetings.
• Prepare meeting materials, draft general correspondence, and assist with staff or family event logistics as needed.

Requirements

• High School Diploma or equivalent required.
• Prior experience in a front-office, administrative assistant, or customer-facing role, preferably within a fast-paced school or community non-profit environment.
• Excellent communication and interpersonal skills, with a proven ability to build positive relationships with diverse student and family populations.
• Strong organizational skills and attention to detail, with an ability to manage multiple priorities simultaneously.
• Proficiency with standard office technology and software (e.g., Google Workspace, spreadsheets, calendar scheduling tools).
• Associate's degree or completed college credits (preferred).
• Bilingual communication skills (e.g., Spanish/English) to deeply connect with and support all school families (preferred).
• Familiarity or alignment with the principles of youth development and community school models serving transfer-school student populations (preferred).

Skills

• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Time management
• Data entry
• Calendar management
• Scheduling
• Customer service
• Office technology proficiency
• Google Workspace
• Spreadsheets
• Calendar scheduling tools

Location

• New York, NY

Work Type

• On-site
• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• High School Diploma
• Associate's Degree (preferred)

Salary/Compensations

• $40,000.00 - $52,000.00 per year

About the Company

• New York City’s only charter high school that is both a transfer school and a fully embedded community school in partnership with The Door.
• Serves over-age, under-credited students who deserve rigorous academic pathways alongside comprehensive wraparound support.
• The Director of Operations will serve as the strategic architect of our non-academic functions. This leader will design, oversee, and optimize the critical compliance, facility, logistical, financial, and purchasing systems that power BSA, while managing the operations team to ensure a seamless, high-service experience.
• BSA stands at a pivotal inflection point and is focused on resetting academic expectations. We are in an active turnaround phase focused on stabilization, systems-building, and cultural reset.