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About the Role
As a Financial Service Representative, you will be at the heart of the customer experience, delivering exceptional service, building lasting relationships, and helping individuals secure necessary financial solutions. This role offers a chance to grow your career within a leading consumer credit lender that values innovation and collaboration.
Responsibilities
- Provide outstanding support to new and existing customers throughout the loan process.
- Use consultative sales techniques to educate customers on financial products and services.
- Identify opportunities to upsell and cross-sell financial offerings.
- Manage inbound calls and make proactive outbound calls to attract new business.
- Collaborate with customers on past-due accounts to offer solutions and work toward resolution.
- Participate in a hands-on training program with one-on-one mentoring.
- Follow all regulatory guidelines and company policies to protect customer information and company assets.
Requirements
- Genuine desire to help others and provide top-tier customer service.
- Confidence in promoting products and services.
- Excellent verbal and written communication skills.
- Ability to build rapport quickly.
- Ability to think on your feet and offer creative solutions to customer challenges.
- Willingness to learn new systems and processes.
- Collaborative spirit and desire to contribute to team success.
- High School diploma or equivalent.
- Experience in customer service, sales, or consumer finance is preferred.
Skills
- Customer Service
- Consultative Sales
- Communication
- Problem-Solving
- Delinquency Management
- Adaptability
- Teamwork
Location
- 2300 Sheppard Avenue W, Suite 301, North York, ON M9M 3A4
Work Type
- Full-time
- Onsite
Education Level
- High School diploma or equivalent
- College coursework or degree is a plus
Salary/Compensations
- $19.00 - $25.00 per hour
Benefits
- Paid time off
- Health benefits
- Basic life insurance
- Disability coverage
- Optional voluntary life benefits
- RRSP/DPSP program with company matching after three months
- Employee Assistance Program
- Emergency Relief Fund
- Attain4All
- Tuition Reimbursement
- Leadership Development Programs
- Monthly Bonus Program
About the Company
- LendDirect is a member of the Attain Finance family.
- Over 50 years of expertise in providing credit solutions across the U.S. and Canada.
- Portfolio includes brands such as Cash Money, LendDirect, and Heights Finance.
Equal Opportunity
- Attain Finance is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
- We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
- We provide reasonable accommodation to qualified employees with protected disabilities.