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About the Role

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator to support the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include incident recognition/escalation, emergency response, product security, and physical security. The GSOC Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Responsibilities

Serve as communications hub for the Global Security department
Monitor global events and assess/communicate impact to a high-profile customer
Complete risk and intelligence driven reports to Global Security and other stakeholders
Receive calls for help/assistance from employees worldwide and respond appropriately
Provide support and participate in crisis mitigation and after-action reporting
Assist in sending company mass notifications
Monitor and communicate risks associated with supply chain assets
Monitor health of all Global Security platforms and applications
Monitor access control and CCTV systems for alarms and see to appropriate response
Collaborate with Security Guard Force and other business partners to meet operational goals
Assist Global Security Management with other tasks as assigned

Requirements

Active CA Guard Card
Security experience of 1 or more years
Intermediate to advanced technology skills
Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)
Use of personal electronic devices while on duty is prohibited
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of two (2) years of verifiable security experience
Minimum of two (2) years of verifiable Global Security Operation Center experience
Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
Service in the active-duty military, military reserves, or National Guard
Service in auxiliary police or police cadets
Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
Technical writing skills
Proficient Microsoft Office skills (i.e., Excel, Word)
Solid computer knowledge and skills, experience working with complex platforms
Ability to operate radio or telephone equipment and/or console monitors
Ability to communicate at an executive level, both written and orally, through superior communication skills
Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
Possess working knowledge of current global events and global geography/cultures
Ability to analyze and think critically, sometimes under ambiguous circumstances
Ability to follow written policy and procedures
Military and/or law enforcement experience

Skills

Technology skills
Technical writing skills
Proficient Microsoft Office skills
Computer knowledge and skills
Radio or telephone equipment operation
Console monitor operation
Executive level communication skills
Decision making
Multi-tasking
Critical thinking
Following policy and procedures

Location

San Francisco

Work Type

Full-time

Experience Level

1 or more years of security experience
2 or more years of verifiable security experience
2 or more years of verifiable Global Security Operation Center experience
2 or more years of experience using CCURE and other surveillance tools

Education Level

High school diploma or equivalent
Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study

Salary/Compensations

$35.00 / Hour

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Company's retirement plans
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.