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About the Role

This leadership role will be responsible for building and leading Zurich Canada’s Claims Analytics function, transforming claims data into actionable insights to improve operational performance, customer experience, fraud detection, claims outcomes, and business decision-making. The successful candidate will partner closely with Claims, Technology, Finance, Customer Office, and business leaders to establish a modern analytics capability combining reporting, business intelligence, advanced analytics, and data-driven decision support. This is a unique opportunity to shape the future of Claims Analytics while building a high-performing team and advancing Zurich Canada’s Data and AI strategy.

Responsibilities

Lead and evolve Zurich Canada’s Claims Analytics strategy, roadmap, and operating model.
Build and lead a high-performing team focused on claims insights, reporting, fraud analytics, customer experience analytics, and advanced analytics.
Partner with Claims leadership to identify opportunities to improve claims outcomes, operational efficiency, expense performance, and customer experience.
Develop executive dashboards, KPIs, and reporting that provide actionable insights into claims performance, leakage, expenses, fraud, and customer outcomes.
Drive claims leakage detection and reduction by identifying trends, anomalies, overpayments, and recovery opportunities.
Lead fraud analytics initiatives, including emerging fraud pattern identification, indicator optimization, and collaboration with claims and fraud teams.
Advance predictive analytics capabilities, including forecasting, workload planning, severity analysis, and other high-value claims use cases.
Champion a single source of truth for claims data, metrics, and reporting through strong data governance and stewardship practices.
Partner with data, technology, and business teams to improve access to trusted claims data and modern analytics platforms.
Translate complex analytical findings into clear business stories, recommendations, and executive presentations.
Drive adoption of analytics and AI-enabled capabilities while ensuring appropriate governance, controls, and responsible use practices.
Develop strong relationships across the organization and serve as a trusted advisor to Claims and senior leadership teams.

Requirements

Bachelor’s Degree and 8+ years of experience in analytics, business intelligence, data science, or a related field.
5+ years of leadership experience managing analytics, reporting, or data teams.
Experience partnering with senior business leaders to influence strategy and business decisions.
Strong experience delivering analytics solutions, dashboards, reporting frameworks, and performance measurement programs.

Skills

Insurance or claims analytics experience.
Experience with Power BI, SQL, Python, Databricks, or similar analytics platforms.
Experience in claims operations, fraud analytics, customer experience analytics, or predictive modeling is an asset.
Strong stakeholder management and executive communication skills.
Experience building and scaling analytics teams and operating models.
Knowledge of AI, machine learning, and modern data-driven decision support capabilities.
Ability to translate complex analytics into simple, actionable business insights.

Location

Canada

Work Type

Hybrid

Experience Level

8+ years of experience in analytics, business intelligence, data science, or a related field
5+ years of leadership experience

Education Level

Bachelor’s Degree

Salary/Compensations

$140,000 - $170,000

Benefits

Comprehensive health/benefits plan with varying levels of coverage
Minimum of four weeks of vacation per year
Four personal days per year
Access to a comprehensive range of training and development opportunities

About the Company

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.
Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.
Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow.

Equal Opportunity

Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.
We are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.