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About the Role

As a Concierge Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences for our client, Atlassian. This client-facing role combines your passion for hospitality with your ability to build genuine connections across all levels of an organization. You'll orchestrate a seamless blend of reception, concierge services, guest relations, community management, and facilities support—all while fostering a culture of belonging and engagement. Working closely with Facilities, the global Workplace Experience team, and Atlassian leadership, you'll develop and deliver programs that create magical, memorable moments that reflect both JLL and Atlassian's values.

Responsibilities

• Serve as the primary point of contact for all Atlassian inquiries, issues, and feedback related to workplace services.
• Spend a minimum of two hours daily engaging visibly with the workplace community—welcoming employees at reception or entrance areas and conducting floor walks to ensure all spaces are impeccably maintained and stocked.
• Manage Team Gathering requests from initial inquiry through flawless execution.
• Collaborate with the global Concierge and Guest Services team to deliver seamless digital and in-person service experiences.
• Oversee day-to-day operations by developing playbooks and programs that continuously improve the efficiency, effectiveness, quality, and safety of the experience program.
• Curate and deliver arrival experiences for traveling Atlassians, including office tours, luggage storage arrangements, and transportation coordination.
• Monitor and manage third-party vendor performance for soft services delivery, ensuring all service level agreements are met and exceeded.
• Track work requests through Jira Service Management from receipt to completion, responding to all inquiries within one day and personally following up to ensure complete satisfaction.
• Conduct routine walkthroughs and assessments of spaces and amenities to ensure compliance with service standards, policies, regulations, and performance metrics.

Requirements

• 2-4 years of experience in hospitality, experience services, events, facility management, property management, or the commercial real estate/hospitality industry.
• Exceptional verbal and written communication skills with the ability to communicate clearly, concisely, and professionally across all organizational levels.
• Demonstrated passion for service excellence with proven ability to build meaningful, lasting relationships and inspire others through your approach.
• Strong analytical aptitude with the ability to gather data, assess complex situations, develop solutions quickly, and distill information into actionable insights for decision-making.
• Professional presence and polished presentation skills with the ability to influence diverse audiences and adapt your style to different stakeholders.
• Proven track record of delivering results in fast-paced environments with demonstrated initiative, integrity, and sound judgment.
• Proficiency in G-Suite applications.
• Candidates must be authorized to work in the United States without sponsorship.

Skills

• G-Suite applications
• Jira
• Canva
• Confluence
• Coupa platforms
• Business intelligence
• Process re-engineering
• Service delivery solutions
• Vendor catalog maintenance
• Local area resources knowledge

Location

• On-site –San Francisco, CA

Work Type

• On-site
• Full-time

Experience Level

• 2-4 years

Salary/Compensations

• 71,900.00 – 75,324.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
• California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.